Endpoint Protection

 View Only
  • 1.  Error : semsrv 4096

    Posted May 21, 2013 05:37 AM

    Hi,

    I've got this error on my office server and I don't know what to do.
    Here is the content of my scm-server-0.log :

     

    2013-05-21 11:00:51.691 THREAD 1 GRAVE: ================== Server Environment ===================
    2013-05-21 11:00:51.692 THREAD 1 GRAVE: os.name = Windows Server 2008 R2
    2013-05-21 11:00:51.692 THREAD 1 GRAVE: os.version = 6.1
    2013-05-21 11:00:51.692 THREAD 1 GRAVE: os.arch = x86
    2013-05-21 11:00:51.693 THREAD 1 GRAVE: java.version = 1.6.0_31
    2013-05-21 11:00:51.693 THREAD 1 GRAVE: java.vendor = Sun Microsystems Inc.
    2013-05-21 11:00:51.693 THREAD 1 GRAVE: java.vm.name = Java HotSpot(TM) Server VM
    2013-05-21 11:00:51.693 THREAD 1 GRAVE: java.vm.version = 20.6-b01
    2013-05-21 11:00:51.693 THREAD 1 GRAVE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2013-05-21 11:00:51.694 THREAD 1 GRAVE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2013-05-21 11:00:51.694 THREAD 1 GRAVE: java.user = null
    2013-05-21 11:00:51.694 THREAD 1 GRAVE: user.language = fr
    2013-05-21 11:00:51.694 THREAD 1 GRAVE: user.country = CH
    2013-05-21 11:00:51.694 THREAD 1 GRAVE: scm.server.version = 12.1.1101.401
    2013-05-21 11:01:48.991 THREAD 1 GRAVE: 
    org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Sybase][ODBC Driver][SQL Anywhere]Database server not found)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDBConnection(DatabaseUtilities.java:2594)
    at com.sygate.scm.server.db.util.DatabaseUtilities.testConnection(DatabaseUtilities.java:2551)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:132)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
    at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
    at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
    at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)
    ... 35 more
    2013-05-21 11:01:48.996 THREAD 1 GRAVE:  in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    2013-05-21 11:01:49.018 THREAD 1 GRAVE: DomainId: null
    SiteId: null
    ServerId: 77AF15CDA9FEAF20013C22B0F94FD131
    SystemEventId: 1281
    EventDesc: Erreur de serveur inattendue.
    MessageId: 1
    ErrorCode: 268500992
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    com.sygate.scm.server.util.ServerException: Erreur de serveur inattendue.
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:370)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:339)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    ... 26 more
    2013-05-21 11:01:52.045 THREAD 1 GRAVE: SEM: Connect to database failed
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:471)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58)
    at java.util.logging.Logger.log(Logger.java:478)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:372)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:339)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.lang.NullPointerException
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:426)
    ... 32 more
     
    Anyone can help me please?
    Thank you!


  • 2.  RE: Error : semsrv 4096
    Best Answer

    Posted May 21, 2013 05:40 AM

    Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!

    Check this Article:

    Symantec Endpoint Protection Manager could not connect to the database.

    http://www.symantec.com/business/support/index?page=content&id=TECH172812

    also check this Discussion

    https://www-secure.symantec.com/connect/forums/sepm-dont-work-embedded-database-service-are-down



  • 3.  RE: Error : semsrv 4096

    Broadcom Employee
    Posted May 21, 2013 05:48 AM

    is teh DB service running?

    can SEPM connect ?



  • 4.  RE: Error : semsrv 4096

    Posted May 21, 2013 07:27 AM

    Check the thread

    http://www.symantec.com/connect/forums/i-get-error-can-not-connect-server-endpoint-protection-manager#comment-8324381

    https://www-secure.symantec.com/connect/forums/sepm-keeps-disconnecting-semsrv-4096-error-server#comment-5755851

     

    Event ID 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM.

    Article:TECH181655  |  Created: 2012-02-17  |  Updated: 2012-12-17  |  Article URL http://www.symantec.com/docs/TECH181655

     



  • 5.  RE: Error : semsrv 4096
    Best Answer

    Posted May 21, 2013 11:39 AM

    Thank you, this link has helped me :

    http://www.symantec.com/business/support/index?page=content&id=TECH178718

    It was my sem5.log that reached a size of 300Gb!!!!!

    I've deleted it and created a new one and everything is ok right now.

     

    Thank you again



  • 6.  RE: Error : semsrv 4096

    Posted May 21, 2013 11:42 AM

    Please mark your post as the solution so it can benefit others in the future.