Endpoint Protection

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  • 1.  Error on server

    Posted Oct 16, 2013 05:43 AM

    Hello Guys,

    I got error on my server please help me urgently.

     

    Please find the below logs of scm-server.

     

    2013-10-16 11:00:51.691 THREAD 1 GRAVE: ================== Server Environment ===================
    2013-10-16 11:00:51.692 THREAD 1 GRAVE: os.name = Windows Server 2008 R2
    2013-10-16 11:00:51.692 THREAD 1 GRAVE: os.version = 6.1
    2013-10-16 11:00:51.692 THREAD 1 GRAVE: os.arch = x86
    2013-10-16 11:00:51.693 THREAD 1 GRAVE: java.version = 1.6.0_31
    2013-10-16 11:00:51.693 THREAD 1 GRAVE: java.vendor = Sun Microsystems Inc.
    2013-10-16 11:00:51.693 THREAD 1 GRAVE: java.vm.name = Java HotSpot(TM) Server VM
    2013-10-16 11:00:51.693 THREAD 1 GRAVE: java.vm.version = 20.6-b01
    2013-10-16 11:00:51.693 THREAD 1 GRAVE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2013-10-16 11:00:51.694 THREAD 1 GRAVE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2013-10-16 11:00:51.694 THREAD 1 GRAVE: java.user = null
    2013-10-16 11:00:51.694 THREAD 1 GRAVE: user.language = fr
    2013-10-16 11:00:51.694 THREAD 1 GRAVE: user.country = CH
    2013-10-16 11:00:51.694 THREAD 1 GRAVE: scm.server.version = 12.1.1101.401
    2013-10-16 11:01:48.991 THREAD 1 GRAVE: 
    org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Sybase][ODBC Driver][SQL Anywhere]Database server not found)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDBConnection(DatabaseUtilities.java:2594)
    at com.sygate.scm.server.db.util.DatabaseUtilities.testConnection(DatabaseUtilities.java:2551)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:132)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
    at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
    at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
    at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)
    ... 35 more
    2013-10-16 11:01:48.996 THREAD 1 GRAVE:  in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    2013-10-16 11:01:52.045 THREAD 1 GRAVE: SEM: Connect to database failed
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:471)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58)
    at java.util.logging.Logger.log(Logger.java:478)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:372)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:339)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.lang.NullPointerException
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:426)
    ... 32 more

     



  • 2.  RE: Error on server
    Best Answer

    Posted Oct 16, 2013 05:46 AM

    Hi,

    Even I have got this error before few month and below thread help me, So please check with below article and let me know.

    Symantec Endpoint Protection Manager (SEPM) database transaction log (sem5.log) consumes excessive hard drive space in SEP SBE 12.1 RU1

    http://www.symantec.com/business/support/index?page=content&id=TECH178718



  • 3.  RE: Error on server

    Posted Oct 16, 2013 05:46 AM

    What error do you have received ?

     

    2013-10-16 11:01:48.996 THREAD 1 GRAVE: in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database
     
    Please check database service are running or not ?


  • 4.  RE: Error on server

    Posted Oct 16, 2013 05:47 AM

    What's the SEPM version?



  • 5.  RE: Error on server

    Posted Oct 16, 2013 05:56 AM
    Dear sir, Symantec version is 12.1


  • 6.  RE: Error on server

    Posted Oct 16, 2013 05:59 AM

    ru2? ru3? Whats exact version?



  • 7.  RE: Error on server

    Posted Oct 16, 2013 06:03 AM
    Sir, Pls find the same. Sepm 12.1.1101.401


  • 8.  RE: Error on server

    Posted Oct 16, 2013 06:06 AM

    Hi

    Please upgrade to SEP 12.1.3

    Regards

     



  • 9.  RE: Error on server

    Posted Oct 16, 2013 06:06 AM
    Dear all . Let me check ur post.