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  • 1.  Error with Software Updates Policy

    Posted Feb 19, 2015 08:46 AM

    Hi there,

    I have these types of errors continuously in a agent client when I apply a new Update Policy:

    event date='02/19/2015 14:22:38.3260000 +01:00' severity='2' hostName='PCNAME' source='CoSWDAgent' module='smfagent.dll' process='AeXNSAgent.exe' pid='2852' thread='3104' tickCount='281983437' >
      <![CDATA[DownloadPackage (id - {832C527C-B9C9-46FB-B1F1-2F35434FF90D})- unknown exception]]>
    </event>
    <event date='02/19/2015 14:22:38.3260000 +01:00' severity='4' hostName='PCNAME' source='DownloadManager' module='PatchMgmtAgents.dll' process='AeXNSAgent.exe' pid='2852' thread='3104' tickCount='281983437' >
      <![CDATA[Requesting BACKOFF download for package {832C527C-B9C9-46FB-B1F1-2F35434FF90D}]]>
    </event>

    Error_Package.PNG

    What could be the problem?

     

    Thanks, 



  • 2.  RE: Error with Software Updates Policy

    Broadcom Employee
    Posted Feb 19, 2015 10:43 AM

    Hi yardiestESP,

    Please check theseKB. There is a similar issue description, which occurs on your client:

    http://www.symantec.com/docs/TECH216772

    http://www.symantec.com/docs/TECH214097

    http://www.symantec.com/docs/TECH142535

     

    Thanks,

    IP.