Endpoint Protection

When I login to SEPM console, error message "Unexpected Error" sometimes happened. What should I do to correct the error? Please somebody help me... 

Make sure you have enough free disk space in Root Drive ( C:\ ) more than 1 GB.

restart SEPM and Database service, and IIS Admin service and then login to SEPM the error should go away.

You can upload here logs from C:\Symantec\Symantec Endpoint Protection Manager\tomcat\logs:

scm-server-0.log

catalina.out

There will be more information.

Hello,

Is the "Symantec Endpoint Protection Manager" service started?

Follow the Steps:

1) Start > RUN> type "services.msc"

2) Scroll down to "Symantec Endpoint Protection Manager" service

3) Right click on the same and Click on "Start", if it already started, click on "Restart"

You can also try to run a repair on SEPM or reboot the machine and then try to login.

I have 49 GB frree space in C Drive. I have done your suggestion and then I logged in SEPM. But sorry, I got an error message like this.

I restarted the computer, then I logged in to SEPM. Magic.., SEPM was appeared. But not for along, the error "Unexpected Error" appeared again. 

I think there is still an error in my SEPM. What should I do for next step?

Thank's alot Mr. Kumar.

For information :

My SEPM computer run with SEP client. Is it making the trouble? 

This is the attachment..

Attachment(s)

scm-server-0.log__11.txt   24 KB 1 version

I'm sorry, but still error coming. What should I do for next step?

Thank's alot for your suggestion.

Hello,

Symantec Endpoint Protection Manager and Windows XP and "Failed to Connect to Server"

After Looking at the Scm-server-0.log, we found;

2011-03-28 03:40:15.171 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2011-03-28 03:40:24.546 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost:8014/secars/secars.dll?action=36
    at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:303)
    at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:116)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
    at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:324)

I would suggest to follow the Symantec Knowledgebase article provided below:

Symantec Endpoint Protection communication issues due to Error HTTP 403.9 - Access Forbidden: Too many users are connected

http://www.symantec.com/business/support/index?page=content&id=TECH104358&actp=search&viewlocale=en_US&searchid=1301305382111

Hope that would help you.

Thank you Mr.Sanghavi. My SEPM is running well now..