Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Error trying to install patches

Created: 28 Jan 2005 • Updated: 24 May 2010 | 3 comments

I've sucessfully upgraded 9.1 to 10 but I'm unable to install any of the 3 patches 274400, 274404, 274648

When I try I get the following error:-

Internal Error 2727: BKUPEXECCDLOBINNFOLDER

This happens when trying to install all three patches and they all fail

Comments 3 CommentsJump to latest comment

Zerene Sangma's picture

Hello there,

Can you paste the bkupinst.log. Rename the present bkupinst.log and re-run the installation of Hotfix 2 and paste the latest bkupinst.log.

Dipti Chinchole's picture

Please get back to us with the latest bkupinst file.

Ortho Lawton's picture

I've managed to fix this now, the hotfixes were failing before anything was written to bkupinst file by the way.

I managed to install service pack 1 OK with no problems, which superceded the earlier hotfixes.

However when I tried to install the latest HF7 and HF8 I got an "installation interrupted" error.

I've managed to install both these hotfixes now by extracting the .MSP files from the HF .EXE files using WinZip, copying the .MSP files to C:\ and running them from there. Using that method the HFs installed OK.