I attempted to take the ticket off hold and recieved this message:
Incident Postponement RemovalAn error occured trying to reopen the postponed incident. Please contact your administrator or try again later.
Component: Are there Groups?
Error Message:
you cannot perform an array function on a null object
StackTrace:
System.Exception: you cannot perform an array function on a null object at LogicBase.Core.Data.OrchestrationData.get_Item(String name) at LogicBase.Core.Data.OrchestrationData.get_Item(String name, IDataHandler handler) at LogicBase.Core.Data.OrchestrationData.get_Item(String name, Type handlerType) at LogicBase.Components.Default.Rules.EqualsRule.Run(IData data) at LogicBase.Core.ExecutionEngine.MultiPathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.DoRunComp(IOrchestrationComponent comp, IData data, TLExecutionContext context)
Incident Management
I have full rights to the ticket and the helpdesk system.
Thanks
Marc