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Error when entering Support ID in MySupport website

Created: 16 Mar 2010 | 4 comments
Chris Townsend's picture
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I posted this in the NetBackup forum and it was suggested that I might try posting it here also.

 

I'm trying to open a NetBackup issue in MySupport and every time I try to enter my support ID, I get the following error:

 

MySupport Application Error

The MySupport application has encountered a program error. You can either try again or contact  Symantec Technical Services

Thank you for your patience.

 

I've been trying to do this since Friday.  I've followed the link to try to contact Symantec Technical Services, but my reports of this error have gone unanswered.

 

Is there anyone on this forum that can help me?  I apologize if I posted this in the wrong forum.

 

Thanks,

Chris

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drudnev's picture
17
Mar
2010
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I've got the same issue for a

I've got the same issue for a different product, yet nonetheless the same issue. Anyone?

drudnev's picture
06
May
2010
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this has been fixed

this has been fixed

SteveDoughton's picture
08
Jun
2010
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Well it is UNFIXED now. I

Well it is UNFIXED now. I have the same problem.

deepak.vasudevan's picture
06
Jul
2010
2 Votes -2
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Broken link for 'Symantec Technical Services'

Chris,

The hyperlink you gave for 'Symantec Technical Services' is https://www-secure.symantec.com/forums/associating... and it succumbs to a 404 as below: