Symantec Management Platform (Notification Server)

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  • 1.  Error when running or editing reports

    Posted Feb 02, 2009 11:12 PM
    Hi
    When i try to creat a new report and choose an object, i get the error, " Object reference not set to an instance of an object".

    When i try to edit an existing Report i get the error, " Failed to retrieve metadata object from the database".

    Anyone with any ideas would be most welcome.

    Cheers


  • 2.  RE: Error when running or editing reports

    Posted Feb 03, 2009 01:11 AM
    This is almost always an issue with a corrupted assembly. Does the error (or the Altiris logs on the server) provide anymore details, like what object is missing?


  • 3.  RE: Error when running or editing reports

    Posted Feb 03, 2009 11:44 PM
    Hi
    The log error i get is:

    Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
    Priority: 1
    Date: 2/4/2009 12:41:49 PM
    Tick Count: 1300851390
    Host Name: STO-ATRS-01
    Process: w3wp.exe (400)
    Thread ID: 2356
    Module: AltirisNativeHelper.dll
    Source: dlgMetaFields
    Description: Error loading page.[Failed to load the Add/Remove control with the Tables->Fields.][Failed to append the child categories for this parent node.][Failed to append the child categories for this parent node.][Failed to retrieve the metadata object from the database.][The object 'vResourceEx' is not part of the metadata system.]


    Many thanks


  • 4.  RE: Error when running or editing reports

    Posted Feb 04, 2009 02:37 AM
    It looks like corrupt metadata - https://kb.altiris.com/article.asp?article=35056&p=1