Desktop Email Encryption

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  • 1.  Error when send email external user

    Posted May 22, 2013 05:04 AM

    Hi,

    When i send email from my organization to external user (gmail/yahoomail/hotmail) i received message from pgpuniversal-admin with subject Undeliverable: Symantec PDF Email Protection Message

    Content

     

    Delivery has failed to these recipients or distribution lists:

     

    [email receiver]
    Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

    The following organization rejected your message: gmail-smtp-in.l.google.com.

    Diagnostic information for administrators:

     

    Generating server: [deleted]

     

    [email receiver]
    gmail-smtp-in.l.google.com #<gmail-smtp-in.l.google.com #5.7.1 smtp; 550-5.7.1 [1.55.64.232 1] Our system has detected an unusual rate of 550-5.7.1 unsolicited mail originating from your IP address. To protect our 550-5.7.1 users from spam, mail sent from your IP address has been blocked. 550-5.7.1 Please visit http://www.google.com/mail/help/bulk_mail.html to review 550 5.7.1 our Bulk Email Senders Guidelines. s9si2020565pan.27 - gsmtp> #SMTP#

    Original message headers:

    Received: by [deleted] (PGP Universal, from userid 100)  id 31966ADB0CE;

     Tue, 21 May 2013 17:41:08 +0700 (ICT)
    From: <sender>
    To: <receiver>
    Subject: Symantec PDF Email Protection Message
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
            boundary="PGP_Universal_2CFF55B4_E658C747_7419D6BD_45561AE3"
    Message-ID: <20130521104108.31966ADB0CE@>
    Date: Tue, 21 May 2013 17:41:08 +0700

    Receiver don't receive email, no log in pgp log and universal log

    Please give me solution



  • 2.  RE: Error when send email external user

    Posted May 22, 2013 05:10 AM

    This is outside of your Universal Server - your IP has been blacklisted - if you don't send bulk emails, you need to test for an open relay and see what spam is being sent from your IP.  

     

    Do a blacklist check on your mail server(s) @ http://www.mxtoolbox.com/



  • 3.  RE: Error when send email external user

    Posted May 22, 2013 05:48 AM

     

    When I send yahoo email

    see log = postfix

     

    1928DADB0D5: to=<email@yahoo.com>, relay=mta5.am0.yahoodns.net[ip]:25, delay=3.4, delays=0.06/0.03/3.3/0, dsn=4.7.1, status=deferred (host mta5.am0.yahoodns.net[] refused to talk to me: 553 5.7.1 [BL21] Connections will not be accepted from, because the ip is in Spamhaus's list;

    1928DADB0D5: host mta6.am0.yahoodns.net[] refused to talk to me: 553 5.7.1 [BL21] Connections will not be accepted from ... , because the ip is in Spamhaus's list;

    How to Fix this error



  • 4.  RE: Error when send email external user

    Posted May 22, 2013 06:01 AM

    Hi Alex_CST,

    this problem only occurs when i send email from my organization to external user use encrypt (i set proxy is send mail pdf email protection)

    i check mail gateway but dont see this email to outside

    sad