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Error when trying to start Backup Exec Server service

Created: 28 Jul 2008 • Updated: 21 May 2010 | 1 comment

Error when trying to start Backup Exec Server service -

 

"The backup exec server service on local computer started and then stopped.  Some services stop automatically if they have no work to do, for example, the performace logs and Alerts service."

 

The following appears in the Application event log -

 

"The Backup Exec Server Service did not start. An internal error (-536837662) occurred in object 11.

For more information, click the following link:

http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml"

 

I've looked already at and added the backup account into the security settings for DCOM as per http://support.veritas.com/docs/275032

 

Can anyone offer any assistance?

 

Thanks,

 

Alastair

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Adent's picture

I ran sgmon.exe then tried to start the service - below is an extract from the log showing the specific error.  I hope this helps someone diagnose this issue.

 

 

BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 10 MessageQueue: Shrinking DAT files Completed.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 10 MessageQueue: Not licensed for DDM.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 10 MessageQueue: Initialization Complete.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 Djm: ComputerName:TRFPS101, NodeName:TRFPS101. CASServer:.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 Djm: pMMSFeature is NOT installed, setting mmsUsable FALSE.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 Djm: pCASOFeature is null, casoUsable set to FALSE.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 Djm: mmsUsable is FALSE, so setting DjmEnabled to FALSE.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 Djm 3: DjmMgr:0, DjmClient:0.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 -1 SQLLog(79):Database Exception Context:m_QueryTimeoutInSeconds=30 sql={? = CALL DBO.SAVEMACHINEEX(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)} Error:-536837662: :: -2147217900:Must declare the scalar variable "@ID". :: DB Error Set 0: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@ID".
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 -1 SQLLog(83):Database Exception Context:MachineEx Insert Error:-536837662: :: -2147217900:Must declare the scalar variable "@ID". :: DB Error Set 0: native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@ID".
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 Db exception: 0x89, Desc:native=0x89 source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Must declare the scalar variable "@ID"..
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 Db exception: 0xe00081e2, Desc:-536837662: :: -2147217900:Must declare the scalar variable "@ID"..
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 CDjmBO, InitializeMediaServers, SaveToDB, failed:0xe00081e2.
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 11 DjmBO: InitializeMediaServers failed, err=0xe00081e2
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 -1 Business Object 11 failed to initialize:-536837662
BESERVER: [07.28.08 17:52:53] [0000]     [5408] 07/28/08 17:52:53 -1 RpcXfaceServiceMain: InitializeBOs() failed, BO:11, nRet:-536837662