Endpoint Security Complete

Product:  SYMC MOBILE SECURITY SYMBIAN 4.3


I get an Error when updating virusdefinitions on NOKIA E51 and NOKIA E71


"Fehler beim analysieren der Aktualisierungsdatei"

Hi KLU,

Can you please specify what thus error message displays

Regards
Peter007

The Errortext in english is

"the update file could not be interpreted"

Regards
KLU

 why dont u use USB cable and update the mobile manually from the official site rather than frm mobile net.........

hey..but when i was using my N73..i tried to update my phone OS from official site..but some problem occcured while installing..and phone OS is dead..

Hi nick

U tried for licensed os?

ya i have tried to upgrade may os from official site..bt it doesnt work

 You should get it installed OS from mobile professional

m not gettin it...means mobile professional.

shud i go to nokia gallery??

Yes you can try at NOKIA gallery

What language or localization of the product are you using?

I know there was an issue delivering Symbian definitions to the German localization of the mobile product.  This issue was occuring around the time of your origional post and was resolved May 8th.  At this point I would expect the device to update if it is experiencing the same issue.

The Problem persists in german and english version.

change that antivirus.............
thanks....

Hi KLU,

Thanks for opening a case with Symantec Technical Support about this.  I checked the status just this morning.  As developments occur, the case owner will be in touch with you directly.
 
For the benefit of other forum participants: the issue is currently under investigation by Symantec developers.  The error has been reproduced, but only seems to happen when wireless liveupdate is run over the 3G connection.  Updates that were conencted over WLAN (wifi) connections on the same phone worked fine.  Also, tests with other phones and local 3G providers showed Symantec Mobile Security updates working successfully.

Thanks and best regards,

Mick  

The Problem persists in the new Produkt "Endpint Protection Mobile Edition 6.0 Symbian"

We are looking forward and  make  tests whith  Produkts from other vendors

Symantec Endpoint Protection Mobile Edition version 6.0.1 fixes the issue described in this forum thread.  This new release is now available to contract holders via FileConnect.

Thanks and best regards,

Mick