Error when using "Move archives" feature
I'm getting the follwoing error for a a couple ogf mailboes that I'm trying to move between vault store in the same site.
Any ideas?
24/08/2010 11:31:01 Started Processing
24/08/2010 11:31:01 Error occurred while trying to synchronize the destination mailbox. Exception: KVS.EnterpriseVault.MoveArchiveTask.StampExchMbxFolderIDsException: Failed to synchronize the destination mailbox's archive folder IDs. Reason: Failed to synchronize mailbox for move archive - HRESULT [0x8007000e] ---> System.Runtime.InteropServices.COMException (0x8007000E): Failed to synchronize mailbox for move archive - HRESULT [0x8007000e]
at KVS.EnterpriseVault.ExchangePolicySync.AgentSyncHelper.SynchronizeMailboxForMoveArchive(String strLegacyMbxDN, String strAdMbxDN, String strMsgStoreDN)
at KVS.EnterpriseVault.MoveArchiveTask.ShortcutUpdatePhase.SynchMbxToStampArchiveFolderIds(String legacyMbxDN, Int64 exchServerIdentity)
--- End of inner exception stack trace ---
at KVS.EnterpriseVault.MoveArchiveTask.ShortcutUpdatePhase.SynchMbxToStampArchiveFolderIds(String legacyMbxDN, Int64 exchServerIdentity)
at KVS.EnterpriseVault.MoveArchiveTask.ShortcutUpdatePhase.SynchronizeMailbox(String computerName). Enterprise Vault will ignore this error.
24/08/2010 11:31:01 Step 3 of 5 - Updating shortcuts.
24/08/2010 11:31:01 Entered a sleep state for 5 minutes. Reason: Shortcuts are being updated.
24/08/2010 11:31:01 Stopped Processing
Comments
Could be Memory?
The following URL suggests that the 8 digit COM exception 8007000e is "The server ran out of memory."
http://support.sas.com/rnd/itech/doc9/dev_guide/dist-obj/winclnt/windotnet.html
HRESULT: 0x8007000E (E_OUTOFMEMORY)
Maybe a simple reboot will fix this, but it could be a more serious issue with Symantec debugging their code properly (i.e. there should be a value instead of NULL). Not an easy one, just reboot and try again, let us know what happens....
Oh, and are you SP3 or 4?
BTW I am no longer lesbian! I have failed....
Batmanfail: Move Archive is
Batmanfail: Move Archive is supported since SP4, so i guess..... ;)
McCu: Do those mailboxes still exist?
Cheers
Michel
www.quadrotech-it.com - All your EV Tools
I've seen this when there are
I've seen this when there are problems with DNS and name resolution to the new server. Might be worth checking out.
I have also recently started
I have also recently started moving archives since our upgrade to SP4 which has not been without its problems. I was advised of a hofix from Symantec support, which may or may not help you out.
Just thought I would mention it as I don't think anyone else has. You may want to speak to support as to whether this could help you out.
http://seer.entsupport.symantec.com/docs/358246.htm
EVDashboard; Get it from https://sourceforge.net/projects/evdashboard/
to add to jprknight's note,
to add to jprknight's note, have a look at http://seer.entsupport.symantec.com/docs/350361.htm for a list of all the hotfixes that are available for EV8 SP4 and a list of known issues as well.
Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com
I have all of the latest
I have all of the latest hotfixes installed on both servers.
After a reboot, one the the archives moved successfully.
But the others are still returning the same error.
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