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Error While creating CreateIncidentSimple form Workflow

Created: 21 Nov 2012 • Updated: 25 Nov 2012 | 4 comments
This issue has been solved. See solution.


I am creating the web form for the createSimpleIncident in Symantec Servicedesk 7 and 7.1 when I execute I get this error 

ErrorMessage = "Exception has been thrown by the target of an invocation."
LastComponent = "Create Incident Simple Component"
ModelID = "0bd515cf-33de-11e2-889a-000c291d51eb"
StackTrace = "   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)
   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache)
   at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache)
   at System.Activator.CreateInstance(Type type, Boolean nonPublic)
   at LogicBase.Core.Utilities.ProxyFactory.GetProxy(Type proxyType, IProxySecurityProvider securityProvider)
   at IncidentManagementDynamicService.CreateIncidentSimpleComponent.Run(IData data)
   at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
   at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)"
can any one help me to resolve this issue

Comments 4 CommentsJump to latest comment

Aryanos's picture

Are you creating a new workflow/webform project that is calling that the component or are you modifying one of the ServiceDesk projects? You need to make sure that the variables you're passing in are correct. Please provide the variables that you're passing in as as well as the datatype of each one.

I like my beats fast and my bass down low

vicky72's picture

Hi Aryanos,

Thank you for the reply and I appriciate your help!

Yes I am creating new workflow/Webform project in which I have added the CreateSimpleIncidentComponent and I am also attaching the document which I am following. I am passing the variables as mentioned in the document and also my own which actually exist like Email addresses.

Do you require more information let me know

Best regards


Workflow_ServiceDesk_Integration_Technical_Whitepaper_09242010.pdf 725.15 KB
Aryanos's picture

You can go to this site that shows you how to setup a project to use ServiceDesk components without having to create your own components. 

Setting Up Workflow Designer:

I've included a sample workflow that creates an incident using the CreateIncidentSimpleComponent so let me know if that works for you.

AttachmentSize 22 bytes

I like my beats fast and my bass down low

vicky72's picture

Hi Aryanos,

Thank you very much it did work for me.