Client Management Suite

Hi all,

I'm getting the following error message everytime that I send a Package Delivery to any of my clients:

    <event date='Feb 08 10:08:09' severity='4' hostName='MYClient' source='PackageDelivery' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493265' >
  <![CDATA[Begin download for package:  {6E883295-0C20-4560-AF97-979E1EC73652}]]>
</event>
<event date='Feb 08 10:08:09' severity='4' hostName='MYClient' source='SWDAgent' module='smfagent.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493265' >
  <![CDATA[Begin download for package: {6E883295-0C20-4560-AF97-979E1EC73652}.]]>
</event>
<event date='Feb 08 10:08:09' severity='4' hostName='MYClient' source='PackageDownload' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493281' >
  <![CDATA[Download package sources from: http://MYServer/Altiris/NS/Agent/GetPackageInfo.aspx]]>
</event>
<event date='Feb 08 10:08:10' severity='4' hostName='MYClient' source='PackageDownload' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493750' >
  <![CDATA[Download Package from: \\MyServer\NSSWD_{6e883295-0c20-4560-af97-979e1ec73652}$]]>
</event>
<event date='Feb 08 10:08:10' severity='2' hostName='MYClient' source='ConnectNetworkDrive' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493765' >
  <![CDATA[Unable to map network drive for account 'Account' to '\\MyServer\NSSWD_{6e883295-0c20-4560-af97-979e1ec73652}$': No network provider accepted the given network path (-2147023693)]]>
</event>
<event date='Feb 08 10:08:10' severity='2' hostName='MYClient' source='AeXNetworkTransport' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493765' >
  <![CDATA[GetFiles '\\MyServer\NSSWD_{6e883295-0c20-4560-af97-979e1ec73652}$\TestPackageDelivery.txt'->'C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6E883295-0C20-4560-AF97-979E1EC73652}\cache\TestPackageDelivery.txt' failed: UncTransfer: Failed to open source file: The network path was not found. (-2147024843)]]>
</event>
<event date='Feb 08 10:08:10' severity='2' hostName='MYClient' source='CoNetworkTransport(543)' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493765' >
  <![CDATA[UncTransfer: Failed to open source file: The network path was not found. (-2147024843)]]>
</event>
<event date='Feb 08 10:08:10' severity='1' hostName='MYClient' source='PackageDownload' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493765' >
  <![CDATA[Download Package failed: UncTransfer: Failed to open source file: The network path was not found. (-2147024843)]]>
</event>
<event date='Feb 08 10:08:10' severity='4' hostName='MYClient' source='PackageDownload' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493765' >
  <![CDATA[Download Package complete: downloaded 70 bytes at 0 bytes per second, used 70 bytes from cache]]>
</event>
<event date='Feb 08 10:08:10' severity='1' hostName='MYClient' source='PackageDelivery' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='504' thread='2640' tickCount='89493765' >
  <![CDATA[Error while downloading package: UncTransfer: Failed to open source file: The network path was not found. (-2147024843)]]>
</event>
 

The interesting thing is that even though I'm getting those errors, after 10 min, the package is succesfully downloaded (Only after 10 min).

How is that possible? has someone experienced this kind of issue? any ideas about how to solve it?

I appreciate any help.

Thank you

At first glance this appears to be DNS or a network issue.  Have you confirmed that the problem client can resolve the IP address of the servers listed in the error message above?  If so, can they access it on the correct ports?

Can you access the UNC path successfully manually?

A logical explanation for it working after ten minutes or so is that the package server is limiting the number of concurrent connections.  What OS is the package server?  Windows XP is going to be limited to 10 TCP connections.

Hi Mike,

I checked the different points that you suggested, and I found out that the SMB ports are NOT open and that's why it's not able to connect and access the resources.

I assume that it works after 10 min because after that time the agent stop trying to download the file using SMB, and now will use HTTP, is that correct?

Based on the document "Ports and Protocols for Symantec Management Platform 7.0" (http://www.symantec.com/business/support/index?page=content&id=DOC1892" in the following paragraph:

"Downloading packages from the Notification Server or Package Servers:

Clients can download via HTTP (see above for port assignment) or via SMB connection. SMB uses MS standard NETBIOS ports UDB (135, 137, 139), TCP (135, 139). For SMB over TCP (CIFS), port UDP & TCP 445 is required."

I understand that SMB is an alternative besides HTTP, if that is the case, How can I configure Altiris to use only HTTP and disable SMB??

Thank you.