Endpoint Protection Small Business Edition

Hi,

I deploy SEP 2013 by GPO. It works fine for some computer where as for this others it doesn't work.

In the symantec log message of these computers, I can see the error "One of the support libraries required for this Installation is unavailable"?

Running the exe of the installer manually generate the same error.....

Have you an idea of the name of the support  libraries that the symantec cloud agent need in order to install on a computer?

Best Regards,

I would suggest you open a support case on this:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp

http://www.symantec.com/business/support/index?page=contactsupport&key=54619

And after you've worked with support, could you please update this thread with the solution they arrived at?

Thanks!

Hi,

The error was due to a failed installation, cause of a corrupt symredistributable.exe file.

So the DLL of :

- C:\ProgramData\Symantec.cloud\ISL\1000\PASupportlibrary.dll

-C:\ProgramData\Symantec.cloud\ISL\6000\HESupportlibrary.dll

Was eqally corrupted (size 0kb).

The solution :

Donwload a new symredistributable.exe

Manually make the installation on a new computer.

Replace the 2 dll files, taking them on thecomputer were the installation have worked.

You will note that removing these file don't solve the problem, beacause the installer don't update the corrupted file during the installation.

Best regards,