ServiceDesk

hi everyone,

I am having the below error when a user is trying to resolve a sub task.

Application Name : SD.IncidentManagementSimple.Subtask
Process ID : 3656
Date :8/2/2013 8:41:42 AM
Log Level :Error
Log Category :LogicBase.ExecutionEngine
Machine Name : ********
Message :
System.Exception: Execution Exception ---> System.Exception: exception component created:  ---> LogicBase.Framework.BusinessRuleException: The critical error failed execution on component Subtask Response Form : data value TaskDescription does not exist :    at LogicBase.Core.Data.OrchestrationData.SetValue(String name, Object value)
   at LogicBase.Components.FormBuilder.TextBoxComponentRenderer.AddData(Object controlData, IData data)
   at LogicBase.Components.FormBuilder.FormBuilderComponentRenderer.LoadComplete()
   at LogicBase.Components.FormBuilder.FormBuilderComponent.LogicBase.Core.Models.Dialog.IAspNetPageComponent.LoadComplete(ComposerForm page)
   at LogicBase.Core.Models.Dialog.ComposerForm.OnLoadComplete(EventArgs e)
   --- End of inner exception stack trace ---
   at LogicBase.Core.ExecutionEngine.ExceptionComponentDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
   --- End of inner exception stack trace ---
   at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)

What is the ServiceDesk version?

I do not think you should normally be able to create a subtask with no description so something definitely had to go wrong back when this subtask was created.

The best way out of this situation would be to try and add something to the description field for the task directly in the database and see if this makes possible to close it normally.