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error while start semsrv service

Created: 27 Mar 2012 • Updated: 31 Mar 2012 | 22 comments
This issue has been solved. See solution.

Hi,

   I have upgrade the 11.0.70 version in the test enviornment but after installation service not getting started..

Error

Event ID 4096, 4097, 4098

 4096 - Could not load the Java Virtual Machine.

4097- The LoadLibrary function failed for the following reason: The specified module could not be found.

4098 - The semsrv service failed to start.

Version 11.0.6005 to 11.0.7

Pls help to resolve

Comments 22 CommentsJump to latest comment

NRaj's picture

Check if the ports are opened properly and the connection to DB is successfull.

See the solution in the below link.

https://www-secure.symantec.com/connect/forums/sem...

Verify communication to the Remote (SQL) Database from below doc

http://www.symantec.com/business/support/index?pag...

Which Communication Ports does Symantec Endpoint Protection 11.0 use?

http://www.symantec.com/business/support/index?page=content&id=TECH102416

Processes and Services used by Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=TECH102748

consoleadmin's picture

2012-03-27 03:35:30.183 SEVERE: ================== Server Environment ===================
2012-03-27 03:35:30.199 SEVERE: os.name = Windows 2003
2012-03-27 03:35:30.199 SEVERE: os.version = 5.2
2012-03-27 03:35:30.199 SEVERE: os.arch = x86
2012-03-27 03:35:30.199 SEVERE: java.version = 1.6.0_14
2012-03-27 03:35:30.199 SEVERE: java.vendor = Sun Microsystems Inc.
2012-03-27 03:35:30.199 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2012-03-27 03:35:30.199 SEVERE: java.vm.version = 14.0-b16
2012-03-27 03:35:30.199 SEVERE: java.home = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2012-03-27 03:35:30.199 SEVERE: catalina.home = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-03-27 03:35:30.199 SEVERE: java.user = null
2012-03-27 03:35:30.199 SEVERE: user.language = en
2012-03-27 03:35:30.199 SEVERE: user.country = US
2012-03-27 03:35:30.199 SEVERE: scm.server.version = 11.0.6005.562
2012-03-27 03:35:36.232 SEVERE: ================== StartClientTransport ===================
2012-03-27 03:35:37.230 SEVERE: Schedule is started!
2012-03-27 03:36:58.632 SEVERE: com.sygate.scm.server.util.securitydata.ThreatData: Signature verification failed for Security Response outbreak information.
2012-03-27 03:53:55.455 SEVERE: Schedule is stopped!
 

Thanks.

consoleadmin's picture

I have removed the java from add or remove program and tried to repair the symantec manager now i am getting the unexcpeted server error. Pls help

Thanks.

consoleadmin's picture

Hi- I have got this error while upgrading

Thanks.

pete_4u2002's picture

run the upgrade.bat and let know the result. You will find the batch file under 'd:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin'

consoleadmin's picture

Hi- I have one confusion when I download the patch from file connect there two patch avail, 11.0.7(MP1) and 11.0.7000version. I runned the 11.0.7000version. there the same error occur. Is it possible that this error will come because of new version installation??

Thanks.

pete_4u2002's picture

your SEPM stil shows

scm.server.version = 11.0.6005.562
 

so it is not yet upgraded, run the upgrade,bat and then try upgrading.

consoleadmin's picture

Why the fips mode error come while running the update version??

Thanks.

consoleadmin's picture

Now I have reinstall the symantec and upgrade till 11.0.7(mp1) but when i click on client option then

got the error. So pls help

Thanks.

consoleadmin's picture

I have check the event, now the below event genrate

The Java Virtual Machine has exited with a code of -1, the service is being stopped. - 4096

Thanks.

pete_4u2002's picture

its talks about the compliance and the regitsry being added .

Starting with Symantec Endpoint Protection Release 11.0.6 MP 2, Symantec provides the Java Cryptography Extension (JCE) and RSA BSAFE cryptography library modules to protect its server-to-server communication and console-to-server communication. You can deploy Symantec Endpoint Protection and protect its key command and control communications with NIST FIPS-validated security modules

http://www.symantec.com/business/support/index?page=content&id=TECH145497

consoleadmin's picture

When this error come it mena that fips service is not availble there and now same has added??

I not understand the attach document, so pls clear this point

Thanks.

pete_4u2002's picture

did you run upgrade.bat?

can you pass on the scm-server-0 as well scm-server-1.log?

consoleadmin's picture

2012-03-27 07:38:28.297 SEVERE: ================== Server Environment ===================
2012-03-27 07:38:28.297 SEVERE: os.name = Windows 2003
2012-03-27 07:38:28.297 SEVERE: os.version = 5.2
2012-03-27 07:38:28.297 SEVERE: os.arch = x86
2012-03-27 07:38:28.297 SEVERE: java.version = 1.6.0_26
2012-03-27 07:38:28.297 SEVERE: java.vendor = Sun Microsystems Inc.
2012-03-27 07:38:28.297 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2012-03-27 07:38:28.297 SEVERE: java.vm.version = 20.1-b02
2012-03-27 07:38:28.297 SEVERE: java.home = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2012-03-27 07:38:28.297 SEVERE: catalina.home = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-03-27 07:38:28.297 SEVERE: java.user = null
2012-03-27 07:38:28.297 SEVERE: user.language = en
2012-03-27 07:38:28.297 SEVERE: user.country = US
2012-03-27 07:38:28.297 SEVERE: scm.server.version = 11.0.7101.1056
2012-03-27 07:38:30.035 SEVERE: ================== StartClientTransport ===================
2012-03-27 07:38:30.434 SEVERE: Schedule is started!
2012-03-27 07:39:53.053 SEVERE: com.sygate.scm.server.util.securitydata.ThreatData: Signature verification failed for Security Response outbreak information.
2012-03-27 07:40:15.653 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 07:40:15.714 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 08:58:31.311 SEVERE: Unknown Exception in: com.sygate.scm.server.task.TelemetrydataTask
java.io.IOException: Unable to tunnel through proxy. Proxy returns "HTTP/1.0 403 Blocked by Websense"
 at sun.net.www.protocol.http.HttpURLConnection.doTunneling(HttpURLConnection.java:1648)
 at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:164)
 at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1014)
 at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:230)
 at com.sygate.scm.server.task.TelemetrydataCommunicator.postRequest(TelemetrydataCommunicator.java:238)
 at com.sygate.scm.server.task.TelemetrydataCommunicator.sendTelemetrydata(TelemetrydataCommunicator.java:159)
 at com.sygate.scm.server.task.TelemetrydataTask.run(TelemetrydataTask.java:209)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
 at com.sygate.scm.server.task.TelemetrydataCommunicator.postRequest(TelemetrydataCommunicator.java:334)
 at com.sygate.scm.server.task.TelemetrydataCommunicator.sendTelemetrydata(TelemetrydataCommunicator.java:159)
 at com.sygate.scm.server.task.TelemetrydataTask.run(TelemetrydataTask.java:209)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 11:39:31.289 SEVERE: com.sygate.scm.server.util.securitydata.ThreatData: Signature verification failed for Security Response outbreak information.
2012-03-27 11:39:32.022 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 11:39:32.053 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 15:39:31.289 SEVERE: com.sygate.scm.server.util.securitydata.ThreatData: Signature verification failed for Security Response outbreak information.
2012-03-27 15:39:32.116 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 15:39:32.147 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 19:39:31.349 SEVERE: com.sygate.scm.server.util.securitydata.ThreatData: Signature verification failed for Security Response outbreak information.
2012-03-27 19:39:32.145 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 19:39:32.145 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 23:39:31.467 SEVERE: com.sygate.scm.server.util.securitydata.ThreatData: Signature verification failed for Security Response outbreak information.
2012-03-27 23:39:32.215 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2012-03-27 23:39:32.215 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:120)
 at java.io.FileInputStream.<init>(FileInputStream.java:79)
 at java.io.FileReader.<init>(FileReader.java:41)
 at com.sygate.scm.server.util.securitydata.VirusData.getVirusFromIndex(VirusData.java:138)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:215)
 at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:88)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)

Thanks.

P_K_'s picture

You can use process monitor to find the cause of the issue,

Start the process monitor and then try to start the service. If it fails, then look the Proc Mon logs filterring the name of the service, You would get the clue as what is the casue.

http://blogs.technet.com/b/askperf/archive/2007/06/01/troubleshooting-with-process-monitor.aspx

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

consoleadmin's picture

Hi - Now I have restarted the SEP Database and check it's working fine. Thanks a lot Pete.

I will close this forumn at tomorrow after testing one more time.

Thanks for your kind help.

Thanks.

consoleadmin's picture

Hi - I have tried to install in one more system. Testing going sucess. Only one time after completion "Administrator not found" error came but now it's working. I have only single query that how many time it will take to create the connection b/w all clients.??

How much time clients require to online??

when i push the new patch to clients how much time it will take to update??

Thanks.

pete_4u2002's picture

it is based on the heartbeat set . once heartbeat is triggered the client will start communicating with SEPM assuming is no communication issues.

SOLUTION
DCOMP's picture

Hi GSP,

As per your heart beat which you set in communication settings...