This would happen when the installer detects BE as not installed on the machine. Do you see Backup Exec installed when you go to add/remove programs?

Thanks

Thanks for the quick reply,

oups! thats very weird...

 why it says version 12???

and how come i am doing a restore right now using BE 2010!

Hello,

We can see both,  Backup Exec 11 and 12. To verify, go to c:\Prog. files\Symantec\Backup Exec folder..
Check the version of beremote.exe for confirmation....If its pointing to 11 OR 12, this means BE was not upgraded to 2010..

Hope this helps...

this is very interesting!
According to the screenshot it seem that beremote's version is 13
and also under add-remove programs there are BE 11 BE 12 and BE13 (appearing as 12)

Did this Helped?

Dear all,

Any help on the above?

I don't know what to do... is it safe to reinstall it again?

Great help...

Hey dude,

A couple of things:

1. THere are a few patches already out for BEWS 2010. Have you looked at downloading and installing them?

2. If this is for a remote server, have you pushed out the RAWS agent to these servers?

3. Have you looked at completely uninstalling the RAWS agent on the affected servers, and trying to push the RAWS agent out again?>

4. If this is a fresh installation of your media server, are you able to reinstall the application, or at worst to run a repair on it? Something might have been corrupted during the installation...

Laters! 

...also check and see if you can remove those other versions. With an upgrade, they shouldn't be there, and the process would actually detect previous versions (unless they have been incorrectly removed!).

Thanks a lot for the reply

1. i checked the patches yes but there is help
2. the server is not remote i am doing a local install and the agent yes is installed
3. i didn't try to uninstall the agent, because the agent is working fine
4.i also tried to reinstall several times but with the same result

for sure somewhere there is a corruption but i didn't want uninstall everything because i like 25 jobs plus 10 vm jobs and its a headache to recreate them.
but i guess, i don't have other option i even try to restore the Backup Exec folder from an older backup (with BE 12) and then upgrade to 2010, but again the same thing...

thanks anyway

Hi there,

The repair won't affect your installation...all it is going to do is repair any corruption in the application itself.
Try that, and see what happens.
The other option is to trash the installation after making copies of your Data and Catalogs folders.
Matter of interest...is this a new installation, or an upgrade?

I had a similar problem, but installing the patches fixed the problem where the server wouldn't see the program installed. Ran a repair for good measure, but no corruption was detected. Guessing this is just a fluke with one of the versions of BE2010?

Hi,

Was there ever a solution to this...?