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Error while trying to Recover my Files.

Created: 10 Sep 2012 • Updated: 11 Sep 2012 | 2 comments
This issue has been solved. See solution.

Hi I am getting an Error while trying to Recover my Files.

The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation.

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Ajit Jha's picture


Please follow the Steps mentioned below:

1) Stop Backup Exec services
2) Rename “Catalogs” folder to anything other than that, for example "Catalogs_old"
3) Restart Backup Exec services
4) In Backup Exec, go to Tools|Options and click on “Catalog” section.
5) Uncheck the "Use storage media-based catalogs" option.
6) Rebuild the catalogs. You can either perform this by:
a- Opening a command prompt, typing “cd C:\Program Files\Symantec\Backup Exec” and then “catrebuildindex -r”

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Ajit Jha

Technical Consultant


pkh's picture

The earlier recommendation is to create a new catalog.  You don't have to do that just yet.  Just run an inventory on your media and then catalog it.  Once these jobs are successul, run your restore.