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Error WinInet error -9

Created: 01 Nov 2012 | Updated: 02 Nov 2012 | 5 comments

wmujawar Partner Accredited

This issue has been solved. See solution.

Dear Team,

The Sep 12.1 client on windows 7 machine is not getting updated. Please assist with resolution

Error in Symantec (2).docx

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Troubleshooting

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Ashish-Sharma

Error WinInet error -9 - Comment:01 Nov 2012 : Link

Hi,

How many system not update ?

client areonline or offline ?

can you post the sylink logs?

also check communication

http://www.symantec.com/docs/TECH95789

If definitions are corrupted, check this article

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

OR

How to update definitions for Symantec Endpoint Protection using the Intelligent Updater

http://www.symantec.com/docs/TECH102606

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Chetan Savade Symantec Employee Technical Support Accredited

Error WinInet error -9 - Comment:01 Nov 2012 : Link

Hi,

As per screenshot client is in offline status.

What is the location for Sylink.xml in Symantec Endpoint Protection 12.1?

http://www.symantec.com/docs/TECH165055

Can you replace sylink.xml of affected windows 7 machine & check?

Restoring communication to clients with a new Sylink.xml file

http://www.symantec.com/business/support/index?page=content&id=TECH106288

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&

Simpson Homer Symantec Employee

Error WinInet error -9 - Comment:01 Nov 2012 : Link

try re-installing the SEP and see if the client comes back.

or

This is a general error message indicating that communication with the server failed. Run the Symantec Endpoint Protection Support Tool to diagnose the problem.

SOLUTION

Ariv

Error WinInet error -9 - Comment:02 Nov 2012 : Link

Hi,

I think the Wininet.dll file is missing on the C:\Windows\System32 folder.

If the file is missing restore it to system32 folder --> reboot

Do a repair installation of SEP then once again reboot the machine.

See if it helps!

SameerU Partner Accredited

Error WinInet error -9 - Comment:02 Nov 2012 : Link

Hi

Please replace the Sylink.xml

Regards