Symantec Management Platform (Notification Server)

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  • 1.  errors during downloading files in SIM 7.1

    Posted May 06, 2011 02:53 AM
      |   view attached

    We are installing SIM 7.1 and when downloading the required files, we are facing some errors.It is saying that the following files failed to validate.Why these errors are coming.I am attcahing the screen shot of the error.Please help me out and very much in need.Also it is pointing that some solutions may not work due to this error..

     

    Thanks in Advance,.....



  • 2.  RE: errors during downloading files in SIM 7.1

    Posted May 06, 2011 09:21 AM

    when my internet connection cannot be validated. Are you doing and offline install or what other details do you have? Can you post your SIM logs?



  • 3.  RE: errors during downloading files in SIM 7.1

    Posted May 06, 2011 05:48 PM

    What have you tried so far?  Have you searched the KB?



  • 4.  RE: errors during downloading files in SIM 7.1

    Posted May 09, 2011 05:18 AM

    I also have this type of problem.

    I am trying to create a package file from SIM (Symantec Management Platform MR1 7.1). It downloads and validates the majority of the files but then stops (0kb) for the Workflow Solution Application (symantec_workflow_7_1_kb54090_x64). This then just stops the whole process  so I cant do anything else.

    I have also tried to install SMP on teh server I am downloading from but it fails in exactly teh ame place trying to copy the workflow folder.

    Any help would be much appreciated with this as we seem to be falling at the first hurdle in migrating from Altiris 6 to 7.1 !

    (I am also struggling to fing the SIm installation log file ... thsi may help me if anyone knows where it is located)

    Thanks



  • 5.  RE: errors during downloading files in SIM 7.1

    Posted May 09, 2011 11:20 AM

    Agent - C:\Users\Public\Documents\Altiris\Altiris Agent\Logs

    SIM Logs -C:\ProgramData\Symantec\SMP\Logs (drive may vary)



  • 6.  RE: errors during downloading files in SIM 7.1

    Posted May 11, 2011 09:01 AM

    Just retried to download the files awhen those errors came and once all the files are succesfully downloaded, began the installation and it is successfully finished. I think it might be some network issue unable to contact the Solutionsam site...

    thanks for all the replies....



  • 7.  RE: errors during downloading files in SIM 7.1
    Best Answer

    Posted May 11, 2011 09:54 AM

    Most common cause is proxy.  Check with your network and security teams to be sure there is no proxy, and if there is, that you've configured SIM correctly.

    Does this help?