Errors of Package server
jloubser
September 17th, 2009
Hi All
I picked up this error on one of my package servers. The net effect of it is that the package server is unable to download any further packages from the NS. See excerpt below. If anyone has any ideas, please help...
Thanks
<event date='Sep 16 22:43:19' severity='4' hostName='JHBEXC01' source='Package Server Agent' module='AeXNSCPackageServer.dll' process='AeXNSAgent.exe' pid='7200' thread='6844' tickCount='535909921' >
<![CDATA[Refreshing/validating 2800 packages on this package server.]]>
</event>
<event date='Sep 16 22:45:53' severity='1' hostName='JHBEXC01' source='Decompress' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[Error while decompressing data: Compression error -3: Unspecified error (-2147467259)]]>
</event>
<event date='Sep 16 22:45:53' severity='2' hostName='JHBEXC01' source='AeXNetworkTransport' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[Get 'http://PDCALT02.za.metgroup.biz/Altiris/NS/Agent/GetClientPolicies.aspx?xml=<Request configVersion="2"><WrkstaGuid>{2CBAFE57-C13A-4AAB-874E-833E2579E768}</WrkstaGuid></Request>&compress=1&hash=8BCF8020747E17D6D41F3A16EA0EDEE1' failed: Error during decompression (-2147467259)]]>
</event>
<event date='Sep 16 22:45:53' severity='2' hostName='JHBEXC01' source='CoNetworkTransport(116)' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[Error during decompression (-2147467259)]]>
</event>
<event date='Sep 16 22:45:53' severity='1' hostName='JHBEXC01' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[RequestPolicies failed: Error during decompression (-2147467259)]]>
</event>
<event date='Sep 16 22:45:53' severity='4' hostName='JHBEXC01' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[Next policy request from server PDCALT02.za.metgroup.biz will be at 2009-09-16 23:45:53, in 60 minutes]]>
<![CDATA[Refreshing/validating 2800 packages on this package server.]]>
</event>
<event date='Sep 16 22:45:53' severity='1' hostName='JHBEXC01' source='Decompress' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[Error while decompressing data: Compression error -3: Unspecified error (-2147467259)]]>
</event>
<event date='Sep 16 22:45:53' severity='2' hostName='JHBEXC01' source='AeXNetworkTransport' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[Get 'http://PDCALT02.za.metgroup.biz/Altiris/NS/Agent/GetClientPolicies.aspx?xml=<Request configVersion="2"><WrkstaGuid>{2CBAFE57-C13A-4AAB-874E-833E2579E768}</WrkstaGuid></Request>&compress=1&hash=8BCF8020747E17D6D41F3A16EA0EDEE1' failed: Error during decompression (-2147467259)]]>
</event>
<event date='Sep 16 22:45:53' severity='2' hostName='JHBEXC01' source='CoNetworkTransport(116)' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[Error during decompression (-2147467259)]]>
</event>
<event date='Sep 16 22:45:53' severity='1' hostName='JHBEXC01' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[RequestPolicies failed: Error during decompression (-2147467259)]]>
</event>
<event date='Sep 16 22:45:53' severity='4' hostName='JHBEXC01' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='7200' thread='7920' tickCount='536064062' >
<![CDATA[Next policy request from server PDCALT02.za.metgroup.biz will be at 2009-09-16 23:45:53, in 60 minutes]]>
I have seen similar issues
when you are using higher levels of compression on the Altiris Agent settings. The default (I think) is compress any file over 200KB. You could try loosening or removing that restriction, on the package server altiris agent setttings just to see if it goes away.
Jim Harings
Technical Solutions Consultant
Xcend Group
http://xcendgroup.com
Hello jloubser, Try to
Hello jloubser,
Try to re-register (regsvr32) the AeXCompress module (which is a COM dll) that is handling the compression/decompression for the Altiris Agent.
It's normally located under the '%programfiles%\Common Files\Altiris' folder.
Ludovic FERRE
Princ. Remote Product Specialist
Symantec
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