Hello. This is kind of a rehash of another discussion. I have a subset of users that since going to Windows 7 Enterprise 64-bit and Office 2010 32-bit have had serious issues saving Excel and Word documents back out to the network share. The save will "hang" for a long time until the user cancels the operation. Subsequent attempts to save the file also fail with an error stating that <filename> is in use by another user. At that point, the user can save the file under a different name. Also, .TMP files are created in the folder as are the typical temp files used by Office products (file names staring with a tilde: ~). When the users were on XP and Office 2007, they did not experience this issue. I know that Office 2010 handles the saving operation differently than 2007, so that's where I was initially looking for a fix.
Eventually, I went back to the workstations in question and removed SEP. BINGO! File saves worked beautifully.
I then tried installing a different anti-virus. File saves worked beautifully.
I removed the other anti-virus and reinstalled SEP. Errors came back.
I know we have an outdated version of SEP (11.0.6005.562) and we will need to upgrade, but considering the range of projects and the limited number of people working on those projects, upgrading is going to be a ways away from getting done (or even started). My question to you: Are the things on the console I can look at that might alleviate this particular issue? Has anyone else ever seen this?
Thanks for your time.
Eric