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Errors trying to start Backup Exec

Created: 12 May 2010 | 13 comments

One of our servers was having some disk errors.  A company that we outsource to got it fixed and copied everything back onto it.  Since that happened, Backup Exec has not been running.  When I try and run it, the prompt comes up to connect to media server and says the services are stopped.  When I try and start the services from there I get an error that says:
"SQL Server could not find the specified named instance (BKUPEXEC) - please specify the name of an existing instance on the invocation of sqlservr.exe.
If you believe that your installation is corrupt or has been tampered with, uninstall then re-run setup to correct this problem."

Anyone know how I can go about diagnosing this?
Thanks
Mike

Comments 13 CommentsJump to latest comment

sazz.'s picture

It is not able to connect to the sql database. Check if your sql browser service is running and also in the sql connection the tcp/ip is set to both ways.
I

dmikester1's picture

I'm not exactly sure what you mean.  Can you give me a little more details on how to check this?
Thanks

dmikester1's picture

What is the name of the SQL browser service?  And where and how do I check the TCP/IP settings for SQL?
Thanks
Mike

RahulG's picture

follow the technote http://support.veritas.com/docs/253885
- Renamed the files
master$4idr -> master.mdf
mastlog$4idr -> mastlog.ldf
model$4idr -> model.mdf
modellog$4idr -> modellog.ldf
msdbdata$4idr -> msdbdata.mdf
msdblog$4idr -> msdblog.ldf
And try restarting the services again

RahulG's picture

Also make a copy of your data and catalog folder befoe making any change

dmikester1's picture

I copied the two folders and changed the file names and am still getting the same error.
Thanks
Mike

RahulG's picture

Is you Sql servcie started ?

dmikester1's picture

The service called MSSQL$BKUPEXEC is not started.  When I try and start it I get: "SQL Server could not find the specified named instance (BKUPEXEC) - please specify the name of an existing instance on the invocation of sqlservr.exe.
If you believe that your installation is corrupt or has been tampered with, uninstall then re-run setup to correct this problem."
followed by: "Error 1067: The process terminated unexpectedly".

The service called SQLAgent$BKUPEXEC is not started.  When I try and start it I get: "SQL Server could not find the specified named instance (BKUPEXEC) - please specify the name of an existing instance on the invocation of sqlservr.exe.
If you believe that your installation is corrupt or has been tampered with, uninstall then re-run setup to correct this problem."
followed by: "Error 1068: The dependency service or group failed to start".

If you meant a different service, please let me know.
Thanks
Mike

dmikester1's picture

Another question.  If I do a repair off the CD, what folders/files should I backup first?
Thanks
Mike

RahulG's picture

if you do a repair install it would not have any effects ...but still you can backup your catalog and Data folder ... If repair does not help you would need to Uninstall and reinstall and then get your configuration backup using the data and catalog folder .

CraigV's picture

...go into BEutility.exe --> All Media Servers --> right-click your server name, and choose: Repair Database (if you have that option).
Failing that, you might want to look into creating a new DB through BEutility.exe by choosing the Recover Database option, and then choosing "Drop existing database and reload from base". Either way, make sure you have a copy of your Data/Catalogs folders.
You can't log a call with Symantec, as they will tell you to upgrade to the latest version...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

dmikester1's picture

Craig,
I went into BEutility.exe and clicked on All Media Servers.  It has none listed there.  What does that mean?
Thanks

RahulG's picture

Just add your server there manually if not listed