Hi Bruth,

Can you please let us know which version of Console and manager you are using?

Thanks,
Anjali

ESM Team Pune.

Hi Anjali

I'm using version 6.5 SU3600

Thanks

Nobody can help me?

Hi Bruth,

I suspect it is the problem with the data. In my lab I tried to reproduce your problem but could not do so.
Is any of your agent name consists of special characters like quotes? If special characters are present then such problem can arise while using MS Access Insert statement.

Please check synchronization of smaller subset of data where special characters are not present.

Regards,
Anjali

Hi Anjali
the agent name are not composed of specials characters!
However I noticed that the sync blocks still on the same policy / job (visible in the status bar).
This policy / job is visible on the agent , but it is not visible in policy run!
is what the problem might come from there?

Thank you
Damien

Anjali,

FYI:

I say that synchronization bloqued always on the same agent, I removed this agent from the manager, and now the sync blocks on another agent.
ironically I think that if I delete all the agents, the synchronization will work!

Have you an idea?

Thanks

Anjali,

I have an another question for you:
when I click on an agent in summary branch, I see for example 2 policy. The icon of one policy is gray! Why?
In addition, this policy cause a problem to synchronize data with access.

Thanks
Damien

Hello Bruth,

Thanks for the additional information.
In ESM grey color of polcy indicates that the data is not available for any of the modules in that policy.
Is that the case with your policies?  Check if this feature was working at your site before applying SU 36 to narrow down the problem.

One more suggestion is on the manager size there is a utility called Ciffix.exe
Run this utility on manager then update the domain information on console and then try database synchronization. It may solve your problem.

If you think, there is no problem with data or any of the external entity like large file size of mdb then please log the ticket with tech support so that it wil be addressed by engineering team.

Thanks a lot
Anjali

ESM team.

Anjali,

Data are available for all policy (grey color too).
Unfortunately my manager work on Solaris, I think it's dificult to run Ciffix.exe ;-)

Thanks
Bruthe