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ESM Default Policies missing along with associated templates

Updated: 16 Jul 2010 | 7 comments
tanuki's picture
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I'm working on an ESM 6.5.3 SP2 manager installed on Windows 2003 Server and apparently when it was first set up, the owner either didn't install the seven default policies or deleted them after installation along with all of the associated templates. Now we want to use some of the templates and leverage some of the default policies.

How do I get them back?

TIA,
Dave

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kevin_stultz's picture
14
Jan
2010
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Force Registration to Restore Default Policies

Dave,

The ESM agent's force register command can be used to put the default policies back. The command on a Windows 2003 Server would be:
E:\Program Files\Symantec\ESM\bin\w3s-ix86>register -afv -m <Manager name> -U <user> -P <Password>

Alternatively I would recommend using an industry standard or regulatory policy.  They are available on the ESM Security Updates page at:
http://www.symantec.com/business/security_response/securityupdates/list.jsp?fid=esm

Kevin

Rupali Korde's picture
15
Jan
2010
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Register at least one agent to the manager

Hi,

The reason behind not having default policies and associated templates can be that after installing the manager, not a single agent was registered to it.
You have to have at least one agent registered to have the default policies and templates associated with it.

Register any agent to this manager and let us know if the problem still persist.

Regards,
-Rupali

Rupali Korde's picture
15
Jan
2010
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Register at least one agent to the manager

Hi,

The reason behind not having default policies and associated templates can be that after installing the manager, not a single agent was registered to it.
You have to have at least one agent registered to have the default policies and templates associated with it.

Register any agent to this manager and let us know if the problem still persist.

Regards,
-Rupali

tanuki's picture
15
Jan
2010
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Thanks!

We are going to try to force register an agent as Kevin suggested - there are other agents registered to the manager, but hopefully forcing a registration will resolve the issue.

We will also look at downloading some of the industry/regulatory standards to use in the the environment.

We'll let you know, but we appreciate the quick response!

Best,
Dave

tanuki's picture
15
Jan
2010
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Industy and Regulatory Policy Updates Links

FYI, when I go to the link provided and click for either industry and regulatory policies the pages are blank - there's only a title, no content. Not sure why as I am using IE on a PC.

Regards,
Dave

kevin_stultz's picture
15
Jan
2010
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Broken Links

Apologies Dave.

I'll track down the right person to fix the broken links and let you know when they are fixed.

Kevin

tanuki's picture
15
Jan
2010
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Thanks!

Kevin,

Much appreciated!

Regards,
Dave