Virtual Secure Web Gateway

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  • 1.  Ethernet port for Web gateway appliance doesn't working

    Posted Dec 08, 2012 12:21 PM
      |   view attached

     

    We have the web gateway 8450 and the ethernet port on the GUI reports "Link Down"
    What solution you proposed to me knowing that the acquisition is less than a year
     
    thank you advanced


  • 2.  RE: Ethernet port for Web gateway appliance doesn't working

    Posted Dec 09, 2012 01:06 PM

    eth1 error fetching interface information daevice not found

    eth0 error fetching interface information daevice not found

     



  • 3.  RE: Ethernet port for Web gateway appliance doesn't working

    Posted Dec 25, 2012 12:55 PM

    Hello,

    Conduct the following tests;

    1. Login to SWG web gui using the Management Port; else

    2. Login to the terminal by connecting a Monitor on the VGA port

    3. Refer http://www.symantec.com/docs/TECH96803

    4. Sketch the network diagram and ensure the valid IP address is assigned

    5. Management Port and LAN/WAN Port IP address should be from two separate IP Address Class.

    6. Ensure no physical damage or malfunctioning cable connectivity.