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Ethernet port for Web gateway appliance doesn't working

Created: 08 Dec 2012 | 2 comments
charmele's picture
We have the web gateway 8450 and the ethernet port on the GUI reports "Link Down"
What solution you proposed to me knowing that the acquisition is less than a year
 
thank you advanced
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charmele's picture

eth1 error fetching interface information daevice not found

eth0 error fetching interface information daevice not found

Sethumohan's picture

Hello,

Conduct the following tests;

1. Login to SWG web gui using the Management Port; else

2. Login to the terminal by connecting a Monitor on the VGA port

3. Refer http://www.symantec.com/docs/TECH96803

4. Sketch the network diagram and ensure the valid IP address is assigned

5. Management Port and LAN/WAN Port IP address should be from two separate IP Address Class.

6. Ensure no physical damage or malfunctioning cable connectivity.