EV 10.0.1 - with EMC2 Centerra / Manual archiving don't work or hangs
1, Overview about our enviroment:
-Enterprise Vault Server Version 10.0.1 with one EV-Site and 4 EV-Servers
-4 Vault Stores on 4 EV-Servers running on virtual VMware hosts with Windows Server 2008 R2 Standard SP1 (4 vCores / 16GB vRAM)
-Storage: EMC² Centerra Storage with active C-Clips
-Exchange Enviroment: 8 Mailbox Servers running on Windows Server 2003 SP2 Clusters with Exchange 2003 SP3
-Outlook 2003 (11.8325.8324) or Outlook 2010 (188.8.131.5217) on Client Side with EV Client 10.0.0.1316
The old 2 phyhical EV-Servers which hosted the EV-Site in the past were changed to 4 virtual EV-Servers
-We enabled the Centerra Collection (C-Clip) - (was not active in the old enviroment)
-Also we enabled in the "Vault Store Properties" General tab "Remove safty copies:" from the old setting "Immediately after archiving" to "After Backup".
These were the main changes during the migration.
Now we have the problem that manual archiving don't work like before.
It's a very strange behavior because
-sometimes the manual archiving works fine and fast (aprox. under 1 minute till the pending state disappeared to archived state),
-sometimes the pending state of an item takes hours till it is archived and
-sometimes it will spend in the pending
3, Tested workarounds: (negative results)
- changed the setting at "Vault Store Properties" General tab "Remove safty copies:" back to "Immediately after archiving"
- Deleting the Vault Cache on Client side and made an initial synchronize
If you need any Logs we can provide it in this thread.
Thxs in advance!