Video Screencast Help

EV 10.0.1 FSA Agent issue

Created: 16 Oct 2012 • Updated: 15 Nov 2012 | 4 comments
This issue has been solved. See solution.


We have a file server running windows 2003 R2 and EV 10.0.1 FSA agent, the file server keeps crashing when FSA agent services are running (Note we stopped archiving task for this file server). 

We have applicaed all updates including BIOS, firmware, drivers, NTFS driver udpates etc. But still the server is crashing while FSA agent is running.

We tried to uninstall FSA agent and re-install, however uninstall is stuck at "Gathering rereuired information" .... for long time, so cancelled the idea,

Any suggestion please?

Many Thanks

Comments 4 CommentsJump to latest comment

Rob.Wilcox's picture

I'd suggest contacting Symantec Support to troubleshoot the crashing.

Also, do you mean the services are terminating, or the machine is blue screening?  At what sort of frequency?

ia01's picture

Machine stops responding, needs hard reset. Once or twice daily.

Jeff Shotton's picture

Sounds like a job for poolmon.

Jeff Shotton

Principal Consultant

Adept-tec Ltd

Website: here

ia01's picture

Thanks Rob, will try this, 

We also opened a support case with Symantec, will update this thread with the outcome.