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EV 10.0.1 FSA Reporting error

Created: 03 Oct 2012 • Updated: 03 Oct 2012 | 4 comments
This issue has been solved. See solution.
Getting the following error while opening VAC and clicking File server targets,
 
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Enterprise Vault
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Enterprise Vault cannot access the FSA Reporting Web service at '<http://ev1/FSAReporting/FSAReporting.asmx>'.
 
Enterprise Vault may not display the correct FSA Reporting settings, and may not save FSA Reporting settings.
 
See the Enterprise Vault Technical Note 'Troubleshooting FSA Reporting' for more details.
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OK   
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http://ev1/FSAReporting/FSAReporting.asmx site is added to Local intranet zone and login automatically is set, we can manually view the page http://ev1/FSAReporting/FSAReporting.asmx fine when logged in as Vault service account without having to logon.
 
Still we geeting that error in VAC, any idea?
 
Many Thanks

Comments 4 CommentsJump to latest comment

LCT's picture

Does EV server have access to the internet? that's the only other possible cause that I can think of. You can find it here:

http://www.symantec.com/business/support/index?page=content&id=TECH125310

May help.

SOLUTION
ia01's picture

Hmmm, no the server doesn't have internet access. I'm tempted to set machine.cofig

<configuration>
               <runtime>
                               <generatePublisherEvidence enabled="false"/>
               </runtime>
</configuration>

However thecnite says :(only recommended if EV is the only application on that server):

We have SQL on that server, would this setting cause any issues with SQL?

Cheers

ia01's picture

we have managed to set a proxy for internet access now we don't get that error anymore.

Thanks