EV 2007 7.5 SP3 and Exchange 2007 Shared Mailbox Conundrum
Dear Experts and Gurus,
I already have the settings described in article Tech128017 in place.
I have a small group of users with 'full access' to a Exchange 2007 SP3 shared mailbox, who are encountering troubles, when attempting to open items in a folder.
The user groups' team leader has been granted 'full access' in her own right as well as via the group that had previously been using the shared mailbox for a considerable period of time. One would expect that she could open any item in any folder, in the archive, too.
The folder concerned contains a number of items. The shortcuts are visible in Outlook 2007 and when opened, the short lists the item but doesn't open the archived content. When the team leader or any of her team click to open the item in EV, they are challenged to enter alternate account details. None of their accounts have the desired access rights.
I've suggested that they do not cut items from their own mailbox and paste them into the shared mailbox, but forward them via email in future.
The problem folder is visible in Outlook 2007, but not via EV 2007 SP3 client on Windows XP or via Windows 7, using an EV 8.x client, using the 'Search Vaults' or 'Archive Explorer' buttons. As mentioned the registry settings detailed in Tech128017 are in place in the users XP Registry.
I suspect that a former team member cut and pasted the problem items from their own mailbox, directly into the shared mailbox, rather than 'forwarding the item' via email to the shared mailbox. Thus, the reason that nobody else can open the items is thanks to the inherited rights of that former team member.
Of course I could be completely wrong....
In a sense this may be solved in a few weeks, when we upgrade to EV 10.0 (At least that's what I've promised the user). Meanwhile, I need a solution...
Look forward to receiving your wisdom !
thanks very much, in advance.