ev 8 SP2 - set indexes in backup mode with powershell

You need to give the new account local admin rights on the EV server so it has the permissions to manage the services

Also you need to set the backup agent services to run using the same service account

This is what is normally all that is needed

Paste up the contrnts of your .CMD file that has your powershell script so we can verify the context of the commands

You also need to set your index locations also

Try adding this to your .cmd file

powershell -psconsolefile "c:\program files\enterprise vault\evshell.psc1" -command "& {set-IndexLocationBackupMode -EVServername evserver01}"

This may sound silly but...did you verify that the service is not already in backup mode or that the index service is actually started 

Liam,

Thanks for the effort but the service is running and it is not in backup mode.
It could have been but this is not the case.

I checked the rights on the service but everything seems ok.

JB

Hi JB22,

Did you add the account you use to run the program in EV to the Storage Administrator group?

What happened at our location was that the pre-backup command was started by Local system, because the backup-service ran under that.
When changed to a serviceaccount, account added to local admin and to Storage Admin, it now works fine.

I use (btw) this command:
powershell.exe -PSConsole "C:\Program Files\Enterprise Vault\evshell.psc1" Set-IndexLocationBackupMode EVSERVERNAME

Works fine.

If not ok on your site, also do verify that the ntfs rights on the folder hosting the indexes has permissions for local administrators full control.

Good luck!

Hi Gertjan,

Thanks for your response.
The account was added to the local admin group on the server and to storage admins in enterprise vault.

The admin account didn't have full control on the index folder. I adjusted that but no luck, even with your command.

Any suggestions are welcome.
I now still use the old method of restarting the ev services (ev readonly) to backup our ev environment but would like to swicht to the new method of the powershell scripts as quickly as possible.

Thanks,
JB

Check and see if you have event ID 7077 in your event logs

Hi Liam,

There are 7077 events in the eventlog stating that there are legacy registry values in use.
It states that the new backup methode can not be used until the reistry values are removed.
I haven't removed the registry values because on my test system these values are still in place and I can set the indexes in backupmode.

If I remove the registry values, do I have to restart a service for the change to be applied?

Thanks Liam.
JB

I believe that the index service is all that needs to be restarted

Liam,

Just tried but no luck.
Do you know if there is a method of showing more error information withing the execution of powershell command?
The error message as posted above is the only thing i'm getting which isn't saying very much.
Maybe with some kind of debugging parameter it is possible to get some more information about the reason why the index location can't be set.

Thanks,
JB

Opened a support case.
I will post the solution as this issue gets resolved.

Thanks for the help.
JB