I'm looking at an issue flagged up with one of our Directors today and have run out of places to look.

The director has been EV enabled in the past as there are a number of archived items from over a year ago in their mailbox, however they do not appear as an Archive, are not available to disable or enable and just basically don't appear anywhere.

I've run the provisioning task (both in and out of report mode) and when reviewing the reports it was stating "Added new mailbox" but I couldn't then see it as a new mailbox to enable.

I've searched the EnterpriseVaultDirectory database for new users, existing users etc and this user does not show in any of the results.

The provisioning group was the default "All Exchange" and I've tried adding them to a new AD group utilising a different group and the report picks up the amended group membership but still does not appear to allow me to enable it.

Any ideas on what I can look at next would be gratefully received?