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EV 8.0.4 Offline Vault Issue - how to troubleshoot?

Created: 29 Nov 2012 • Updated: 03 Dec 2012 | 3 comments
This issue has been solved. See solution.

Hi,

Users having offline vault issue

Some users getting error  – Office 2010 | “synchronisation has failed”

Some users getting error – Office 2007 | “there are no vaults available”

EV Server 8.0.4.1991

Client: 9.0.1.1038 - HTTP-only Outlook Add-In version 9 installed with Outlook 2007 or 2010

Note: Both EV server and client server has proxy configured for internet connection.

What troubleshooting steps we can take to resolve this issue pelase?

Many thanks in advance

Comments 3 CommentsJump to latest comment

JesusWept3's picture

Don't suppose you have implemented PSTDisableGrow recently have you?
That error can come about when you have a GPO set to not grow a PST file

http://www.symantec.com/business/support/index?page=content&id=TECH147970

SOLUTION
ia01's picture
Thanks JW,
 
That was the case, after setting thatregistry key and Rename the following folder:
C:\Users\name.domain\AppData\Local\KVS\Enterprise Vault\0009A942ED842C4797091662C7627206\198D72F7B05C7C74F981316D32D28D6881110000EVsite.mdc
 
Retest Vault Cache Synchronization.
 
Offline Vault is working fine now.