Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

EV 9 and OWA

Created: 15 Nov 2012 | 7 comments

Hi, We have been running EV9 with Exchange 2003 for a year now. This week we noticed that our OWA users can no longer open archived email and there are no EV buttons on OWA. When users attempt to open archvied email, a blank page appears. Does anyone have a fix for this?

Comments 7 CommentsJump to latest comment

Rob.Wilcox's picture

I would suspect at some point that an OWA / Exchange patch has been applied which has changed the control file versions.

Easiest way is to check your folder structure and see what the latest version of the control files are, versus the ones where the modified file are ..  Can you screenshot that?

Derrick llewellyn's picture

Hello Rob, apologies for the late reply. The screenshots are below, hopefully I've included the correct folders.

Thanks, Derrick

ev-controls.JPG ev-controls1.JPG
TonySterling's picture

From the time stamp of your files it seems you just need to re-run the EV OWA configuration so it can update the views.

Rob.Wilcox's picture

Well...  the tricky bit here ...

In my EXCHWEB folder I have a folder called :-


In there I have two folders:


Controls-originals copied by Enterprise Vault

From the name of your folder in your screenshot I'd say there was some 'manual' action / intervention which has been going on in the past.  Tread carefully, but yeah, follow the OWA installation instructions in the documentation.

TonySterling's picture

You can refer to this:

Enterprise Vault buttons disappear from the Outlook Web Access (OWA) toolbar after a Microsoft Exchange 2003 update / hotfix installation.
padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;color: #666666; background-color:#f2f2f2">Article:TECH48435 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;"> |  padding: 0px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;">Created: 2006-01-11 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Updated: 2010-01-14 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Article URL
Derrick llewellyn's picture

Thanks Rob. My Controls folder only has two files - and pdec.js. I'll run through the OWA installation again.

Derrick llewellyn's picture

I've re-rn the installation but stil no joy. I'll log a call with Symantec.