EV 9 Client Problem on Citrix
Created: 05 Jan 2011 | 7 comments
Hi Everyone,
Hapyy New Year and all that stuff, got a sight problem with the EV9 Client on our Citrix Serrvers - everytime a user logs into citrix a message goes to teh vent viewer:-
Error 1004 the resource can not be found EV Shortcut.fdm.
Also usera are getting error 3009 - Error Installing Perormace Counter for Outlook
This is only happening in Citrix on normal PC's everything is fine.
Help Please
Pat
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OL version?
What version of Outlook?
Do the EV options show in the toolbar?
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Is this even before they
Is this even before they launch Outlook?
How was the Add-in installed? Got VBScript?
Is it the full or HTTP addin?
Full http add in Outlook 2003
Full http add in Outlook 2003 yes the tools show on the toolbar
Hello Guy's Any idra's on
Hello Guy's
Any idra's on this problem ?
Is this even before they
Is this even before they launch Outlook?
How was the Add-in installed? Got VBScript?
Ok Guys, We have managed to
Ok Guys,
We have managed to track down the problem ourselves, it would appear that when we installed the EV client on the Citrix servers a directory was missing on the C:\program files\enterprise vault\evclient
We hav ecopied this over manually from a work station and it has cured the problem
The Perfomance monitor
The Perfomance monitor problem were fixed by deleting the following reg key:-
HKLM\system\CurrentControlSet\Services\Outlook\Performance
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