EV 9.0.2 - Event IDs 6469, 6578 & 6629 (after applying hotfixes)
During last week the following hotfixes were applied to our Enterprise Vault (EV) Journaling Archiving server, which is on 9.0.2.
Since then, EV has been logging a large number of errors (6469, 6578 and 6629), which pertain to file conversion. To stop these errors from filling the event logs, the following files have been excluded from being converted: Doc, Docx, Pdf, Ppt, Xls, and Xlsx by means of using the registry key ExcludedFileTypesFromConversion. This does mitigate the majority of the entries, but there are still errors being reported for .rtf files, which have not been excluded.
On the contrary, the same hotfixes were applied to the EV Aailbox Archiving server, but it is very rarely that these errors are reported on that server.
After reviewing the Event logs and DTrace, my research revealed the following:
Has anyone on this version of EV (9.0.2) experienced this issue? If so, what have you done to overcome it?