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EV 9.03 cannot find the provsioned user for enabling.

Created: 05 Apr 2013 • Updated: 05 May 2013 | 1 comment
tumay.kesen's picture
This issue has been solved. See solution.

Hello All,

We are using EV 9.03 for Archiving it is working with Exchange 2010. I have user which I cannot enable the mailbox, I add the mailbox different provisioning groups, after process the the provisioning task I find the error below; 

The Exchange mailbox provisioning task failed during processing of a mailbox. The task is continuing.
Task: Exchange Provisioning Task for Domain.LOCAL
User: CN=User,OU=<location>,OU=Company,OU=<everyone>,DC=<domain>,DC=local
Mailbox: /o=<company>/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=<User ID>
Provisioning group: BT Vault Cache Enabled Provisioning Group
Group member: Domain\User ID
Error: Failed to insert a record:The EnterpriseVault.DirectoryConnection object reported an error.
Continuing will cancel the connections.
For more information, see Help and Support Center at
Trace:    at KVS.EnterpriseVault.Common.DirEntry.CreateRecord()
   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.CreateMailboxEntry(UserProperties userProps, PolicyTargetInfo targetInfo, Int32 storeID, String defaultVaultId, String& newMbxEntryId)
   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.ProcessCreateOrUpdateMailboxEntry(UserProperties userProps, PolicyTargetInfo targetInfo)
   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.WorkerThreadFunc() 
For more information, see Help and Support Center at
After some research of this event ID I found some articles for troublshooting;
I have tried the steps in those articles but no luck, I have check the SQL but I cannot find any records for the user. 
Thanks in advance for ideas you will share. 
Operating Systems:

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