EV 9.03 cannot find the provsioned user for enabling.
Created: 05 Apr 2013 • Updated: 05 May 2013 | 1 comment
This issue has been solved. See solution.
We are using EV 9.03 for Archiving it is working with Exchange 2010. I have user which I cannot enable the mailbox, I add the mailbox different provisioning groups, after process the the provisioning task I find the error below;
The Exchange mailbox provisioning task failed during processing of a mailbox. The task is continuing.
Task: Exchange Provisioning Task for Domain.LOCAL
Mailbox: /o=<company>/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=<User ID>
Provisioning group: BT Vault Cache Enabled Provisioning Group
Group member: Domain\User ID
Error: Failed to insert a record:The EnterpriseVault.DirectoryConnection object reported an error.
Continuing will cancel the connections.
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=8390
Trace: at KVS.EnterpriseVault.Common.DirEntry.CreateRecord()
at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.CreateMailboxEntry(UserProperties userProps, PolicyTargetInfo targetInfo, Int32 storeID, String defaultVaultId, String& newMbxEntryId)
at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.ProcessCreateOrUpdateMailboxEntry(UserProperties userProps, PolicyTargetInfo targetInfo)
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=41111
After some research of this event ID I found some articles for troublshooting;
I have tried the steps in those articles but no luck, I have check the SQL but I cannot find any records for the user.
Thanks in advance for ideas you will share.