Video Screencast Help

EV and windows desktop search

Created: 13 Sep 2012 • Updated: 19 Oct 2012 | 3 comments
GTK's picture
This issue has been solved. See solution.

Hi

 

Maybe someone can help.

 

is anyone aware of issue with EV9.0.1 client add-in and windows desktop search? In our environment we have several users with shared calendars/mailboxes and when using the windows desktop search in outlook... outlook crashes. Investigations with microsoft have led to this KB - http://www.symantec.com/business/support/index?page=content&id=TECH169660 - this says its resolved in 9.0.3 client but that is not going to be available for some time in our place

this issue is only present on users whose mailbox/calendar is shared

machine build is outlook 2010 / EV cleint 9.01

 

any ideas??

 

thanks

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TonySterling's picture

You can use the newer client without upgrade the EV server.

Also, did you try the workaround in the TN?  Did that work?

SOLUTION
GTK's picture

hi Tony

 

yep i am aware you can use the new client without upgrading the backend (we are currently on EV 8 sp5 server)

 

I am awaiting cofirmation if the users in quesiton have tried the workaround

 

Have you heard of the above issue before?

Rob.Wilcox's picture

GTK- I have heard, and worked on these type of issues .. when I was at Symantec.  So yes, go for the later client.