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EV archive Journaling Index not getting updated

Created: 20 Jul 2012 | Updated: 08 Dec 2012
Cdee's picture
Cdee
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Hi Guys,

Enviroment: Windows 2003 Ent + EV 9.0.2 + O2K7 Sp3 + 3 Journal Task

I am having a weired issue here Mails are getting Journaled in real time without any issues, but they are not getting indexed.

last time it happened i had restarted the Indexing service and the index updated started. But now when i am trying to do the same is wont update and it shows me around 5 million items to be indexed.

Also checked if index is failed but there is no index marked failed or updating. One thing i noticed in task manager is it just shows me indexbroker.exe and no indexserver.exe. Hence after restarting the index service it shows for sometime and then again it will disapper.

I have captured a dtrace for 5 min for indexing attaching the same.

Please provide me your inputs on the same.

Quick Look Solution

I could be wrong, but this

I could be wrong, but this would be my guess:

{CStore::IsOpenVault}|Requested: 13B97869BFE82564CAE9418CB71D7C57B1110000journalingMUM Current:  Open: False

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Cdee
20
Jul
2012
Votes
0

Logs Attached

Logs Attached

AttachmentSize
TRACE_LOG_20072012_143440.zip 390.91 KB

Sr Messaging Engg.

RahulG
Symantec Employee
20
Jul
2012
Votes
0

1st make sure Indexes are not

1st make sure Indexes are not in backup mode.

If this response answers your concern, please mark it as a "solution"

LCT
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Certified
20
Jul
2012
Votes
0

it doesn't look like your

it doesn't look like your indexes are in backup mode

598 14:34:53.058  [7200] (IndexServer) <7676> EV:M CSynchronizerThread::IsIndexLocationInBackupMode IndexVolume=[13B97869BFE82564CAE9418CB71D7C57B1110000journalingMUM/Volume:915 (MUMBAI2011)], InBackupMode=[False] (hr=Success  (0))
599 14:34:53.058  [7200] (IndexServer) <7676> EV:L CSynchronizerThread::IsBackupModeEventSet Index:[13B97869BFE82564CAE9418CB71D7C57B1110000journalingMUM/Volume:915 (MUMBAI2011)], BackupModeEventSet:[No] (hr = Success  (0))

Is this EV server doing EV journal archive only? or is it doing other archiving too? From your description it may be a memory corruption hence the indexserver.exe keeps dying. Have you tried rebooting this EV server? I had a similar with other processes a while a go on a windows 2003 server. Anything in the event logs?

I will continue with the logs and see what i can find in there. 

LCT
Accredited
Certified
20
Jul
2012
Votes
0

oh...are the index locations

oh...are the index locations still accessible and disk space is OK? just a quick thought.

LCT
Accredited
Certified
20
Jul
2012
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0

i can see the

i can see the following:

CIndexAccessBase::GetIndexServer HRESULT exception caught (hr=Indexing Service is busy.      (0x80041c86))

8279 14:35:08.604  [7176] (IndexServer) <1104> EV:M CSynchronizerThread::ThreadRoutine 13B97869BFE82564CAE9418CB71D7C57B1110000journalingMUM/Volume:916 (MUMBAI2011) (hr=Operation aborted  (0x80004004)) 

Other than the above and no event logs I can't realy suggest anyting else other what i have already said above.

Nathan Clark 2
Symantec Employee
20
Jul
2012
Votes
0

MaxIndexServers (DWORD) 10

MaxIndexServers (DWORD) 10 [0xa]

 

why is this 10? default is 30.

LCT
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Certified
20
Jul
2012
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0

Good spot Nathan, I did

Good spot Nathan, I did noticed that a few lines before this line

CIndexAccessBase::GetIndexServer HRESULT exception caught (hr=Indexing Service is busy.      (0x80041c86))

but didn't think much of it, perhaps this was changed and caused this ev server to become overloaded?

Cdee
20
Jul
2012
Votes
0

Server reboots daily

Server reboots daily morning and also the MaxIndexservers was set 10 from before itself not changes was done as such.
Also i checked if index is in backup mode but it was not in backup mode.

memory utliziation is not so consumed i have 8 GB and normally it shows 2 Gb used overall.

I will try to modify the MaxIndexServers thread from 10 to 30 and see if this helps

Thanks all for your feedback on this.

Sr Messaging Engg.

Cdee
24
Jul
2012
Votes
0

Trying the registry didnt help

Trying the registry didnt help opened a case with Symantec support but still unable to figure out whats going on it..

Infact support told me to remove the registry key.

Any other things to check.

Sr Messaging Engg.

LCT
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Certified
15
Aug
2012
Votes
0

Hi Cdee, Did you get anywhere

Hi Cdee,

Did you get anywhere with Tech Support regarding this issue?

I'd be very interested to know what caused this issue.

JesusWept3
Trusted Advisor
15
Aug
2012
Votes
0
SOLUTION

I could be wrong, but this

I could be wrong, but this would be my guess:

{CStore::IsOpenVault}|Requested: 13B97869BFE82564CAE9418CB71D7C57B1110000journalingMUM Current:  Open: False

Kazuyuki Ichikawa
27
Sep
2012
Votes
0

Please teach how this matter

Please teach how this matter was restored.
I am troubled with the same problem, too.

Michael Bilsborough
27
Sep
2012
Votes
0

It could be that the Vault is

It could be that the Vault is in a Vault Store that is in backup mode?

 

Mike

Kazuyuki Ichikawa
27
Sep
2012
Votes
0

Hi,Mike. I confirmed that

Hi,Mike.

I confirmed that there is not index in backup mode, but am unconfirmed whether Vault Store is Backup mode.
But I seem to be able to be busy to a journal from Exchange. . In having done that the update date of the file change. .