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EV Clients Keep Losing connection to the EV server

Created: 11 Dec 2013 | 6 comments
Baron164's picture

For some reason whenever a client reboots his EV server the clients loose connection to the server. I have to go in and set the EV Service Account password under site properties and reboot the EV server again to get everything working. What I don't understand is why it keeps happening.

Operating Systems:

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Arjun Shelke's picture

Do you have any GPO restrictions in place for Vault Serivce Account?

Rob.Wilcox's picture

Can you give us some more details...

- What version of EV, and service pack on the server?

- What do you mean by the 'clients loose connection to the server' ?

Baron164's picture

They are running EV, clients continouly get a login prompt when trying to access archived items. As far as I know there are no GPO restrictions on the account but I can't be certain because I do not manage the GPO's.

A_J's picture

Hi Baron,

Please have a look on the below article which will help you narrow down the issue.

Users are prompted for username and password when attempting to open Enterprise Vault (EV) archived items.
I hope this helps !!!