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EV configure on new server no account detail

Created: 04 Feb 2014 • Updated: 04 Feb 2014 | 9 comments
JesperBerth's picture
This issue has been solved. See solution.

Hi

 

I am in the progress of migrating a EV 10.0.4 installation to a new server running Windows Server 2012

 

I have followed this guide http://www.symantec.com/business/support/index?page=content&id=TECH55377

And I am stuck at number 13.

 

Once i type in the name of the existing SQL server it detects that an valid Directory Database exists

And ask me to type in vault account credentials

But i cannot type in the username, the inbox is missing(see picture)

Capture_EV_missing_accountname.PNG

Any one tried this ?

Operating Systems:

Comments 9 CommentsJump to latest comment

JesperBerth's picture

This is the message i get if i type in the password 

Capture_EV_missing_accountname_error.PNG

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Best Regards

Jesper Berth

WiTSend's picture

are you logged in and running the processes using the vault admin(svc) account?

 

JesperBerth's picture

Yes i am logged in as the vault account

I have tried starting the Enterprise Vault Configuration with and without "Run as Administrator" same result

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Best Regards

Jesper Berth

JesusWept3's picture

wow, never seen that before!
suggest logging a case with support and raising it as a bug

Only thing i could suggest in the mean time if see if you can run it in compatibility mode to Server 2008

JesperBerth's picture

Hi 

I have logged a case with support waiting for a reply

I will try starting the configuration tool in compatibility mode 

Have you done this reconfiguration with a 10.0.4 on Win2008 R2 with success?

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Best Regards

Jesper Berth

JesusWept3's picture

when you moved from the old server to the new server, did you update the DNS to have the EV Site Alias and Server Alias to point to the new windows 2012 server?

By the looks of it, it looks like its trying to connect to the Directory Service but if the DNS alias's haven't been updated then it will be trying to connect to the old server

SOLUTION
JesperBerth's picture

Hi

I think you are on to something :-)

Just checked the Site alias and it hasnt been changed. Will do it right away

 

 

 

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Best Regards

Jesper Berth

JesperBerth's picture

Thank you :-D

 

You just saved my day

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Best Regards

Jesper Berth