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EV Domino archived items access not working

Created: 31 Jul 2013 • Updated: 31 Jul 2013 | 4 comments
jaj's picture
This issue has been solved. See solution.

I have recently installed EV Domino environment in my test environment. Its all virtual.

EV 10.0.3

Domino Servers 8.5.3

Lotus notes 8.5.3

When user double clicks on shortcut in Notes client, it shows its connecting to EV gateway server but it does not open the original item instead it shows shortcut body itself. I restarted the EV server but it didnt help. There are no events on Domino Console and nothing in Event logs on EV Server either.

Is there any compatibility or known issue with this environment? Or something related to configuration?

Operating Systems:

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Advisor's picture

Whats the error message you get while accessing the archived items? Not sure if you should find any event for every retrieval failure but you can use Dtrace for extra logging. You can trace nServer, DominoArchivingTask, nHttp.

Whats the Domino Server version running on EVDG (gateway server)?

Have you applied any EV hotfix on Enterprise Vault Server? There is known issue with 64 bit Domino Server running on EVDG and EV 10.0.3 CHF2.

http://www.symantec.com/docs/TECH208689

I hope this helps.

SOLUTION
jaj's picture

Thanks for your quick response. Yes the Domino Server on gateway server is 8.5.3 x64. Not sure about EV HF though. I will check it.

jaj's picture

Cheers! Thats it, I replaced the nEVDominoEM.dll file and restarted Domino Server on gateway. Now users can access the archived items without any error.

Bingo, I never thought this would be so simple for someone. Thanks a lot Advisor.

Advisor's picture

Great news, glad to help.