EV duplicate items with journaling
Environment is EV 9.0.2
This isn't really an EV issue, but a combination of factors, and thought I would try my luck picking your brains.
Have email journaling going from Exchange server A (journalmailbox_email) to EV9 server, Vaultstore_email
Have IM journaling going from Exchange server A (journalmailbox_IM) to EV9 server, Vaultstore_IM (these are IM transcipts emailed from a 3rd party product to a dedicated IM journaling mailbox)
The product we have that emails IM transcripts to the journalmailbox_IM maibox, spoofs the email headers so the emails appear to be sent directly from/to the people particpating in the IM conversations.
The net result of this is:
1. IM are journalled from Exchange server A (journalmailbox_IM) to EV9 server, Vaultstore_IM - this is the correct behaviour
2. As a result of the email header spoofing, IMs that get emailed to the journalmailbox_IM mailbox, also get journaled as regular emails because Exchange seems them as normal emails to be journaled, this means they also wind up in Vaultstore_email - this is incorrect (undesired) behaviour
Any suggestions to remediate this? Thanks!