Which all server names must be added to the Intranet Zone (Desktop Policy | Advanced) ?

I have added the following servers: -
Node1; Node2; Node1 (FQDN); Node2 (FQDN); EVClusterName; EVSiteName

Please help.

Regards,

GauravAditya

GauravAditya

Please don't take this offensive, but you ask rather basic questions lately.
I highly advise you getting some training for Enterprise Vault.

To your questions:

Firstly, I agree that my questions might be basic but it only because I have not encountered these issues anywhere and i am still learning on troubleshooting skills... I will try and improvise on that with all your support i guess... :)

Moreover, we set-up a test environment and it seems to be configured with the exact same settings and no such issues like these.

Please find the response in BOLD:

well, ev does not archive more tham it should. thats the weird thing when you say that almost everything gets archived. can you say what quota limits you have set on the mailbox?

it is all related to the client/ forms not working on the client. what client version have you installed? is the addon loaded? (you can see that somewhere in outlook)

as for the issues already resolved, can you describe what you did to resolve it?

yes, you do not need to deploy the forms on exchange anymore.

As i mentioned in the first post that the mailboxes enabled for archiving do NOT have mailbox quota (set to grow Unlimited)...

Outlook Add-ins version is the same that gets downloaded with EV 8.0 SP1 package... The add-on is installed but as in the above post, the icons are not visible.

Scenario: -
Outlook Add-in installed and desktop rebooted...
Outlook Configuration is : -
Cached mode enabled
Synchronize forms enabled...

Please advise.....

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To resovle the storage related issues, we found out that the vaultadmin did not have permissions to create files in the clustered drives that are being pointed as for Vault Store, Indexing, MSMQ and PST Holding.... the strange thing is that this user is a local administrators group on EV nodes and local server administrators has Full control on the drives, but we still had to give explicit rights to the user.. Then we reconfigured the Service account in VAC and restarted the services, performed failover to another drive and it seems to be working fine now...

Hello All,

Just found out this technote that clearly applies to point 2,3 and 4 in the list of issues mention in the first post.

Now the icons are available, vault shortcuts are also visible and emails/shortcuts when opened with a double click retrieves the message from the vault store.

Now the only issue left out is why emails younger than 1 year got archived ?

Mailbox Archiving Rules: -
  Based on Age and Quota
  Archive items when they are older than 1 Year
  Archive items until mailbox available storage reaches   35%
NO OVERRIDE SETTINGS CONFIGURED

AGAIN, Users targetted do not have quota limitations

Please help...

I am sorry for this post but i missed out on the TN I was talking about that resolved the rest of the issues: -
http://seer.entsupport.symantec.com/docs/285927.htm

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Now the only issue left out is why emails younger than 1 year got archived ?

Mailbox Archiving Rules: -
  Based on Age and Quota
  Archive items when they are older than 1 Year
  Archive items until mailbox available storage reaches   35%
NO OVERRIDE SETTINGS CONFIGURED

AGAIN, Users targetted do not have quota limitations

Please help...

If you have quota enabled it is going to archive the mailbox no matter what the age of items unless you use the Never Younger than setting. (as MichelZ has already explained.)

You say you do not have quota limits, what do you have set for the warning?

If you do not want anything younger than a year archived you should just use Age Based archiving.

I would agreed with the previous post, if you wish for items to not be archived younger than 1 year, then set "Never archive items younger than: " to 1 Year.

Never archive items younger than <age>. This setting gives an absolute limit on the age of items that are archived.

For example, if you set this to 2 months, the Exchange Mailbox Tasks never archive anything that has been modified in the last two months, regardless of any other settings you choose.

If you users do not have Exchange quota's then this would seem pointless as 35% is never reached.

Hello All,

Please check this out now...

Using "Age and Quota" based archiving causes all items to be archived when no Exchange Quotas are in place
http://seer.entsupport.symantec.com/docs/324320.htm

There is a hotfix for this and i just found that out... My head's really bursting now out of this...

Why could i not find this out since morning? anyways, i will be trying this and lets see if this helps resolve the issue.

Hi,

I am very sorry you encountered this bug.  This bug was an example of what i talked about in the forum of trying to improve ways of communicating with our customers.  At present we only send out emails for a tech alert (ie data loss or potential data loss) so 'pretty bad' issues like this you don't get told about which is frustrating for everyone.  the question is what is the best way of communicating such information?

Mike
EV Engineering

No so good luck for me with this issue...

I followed the steps provided in the "Hotfix Details.txt"

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Files to be replaced
==============

ExchangeSynch.dll
ArchServer.dll 
AgentClientBroker.exe
AgentMSMQProxyDLL.dll
ExchangeItemsU.dll
MigratorServer.exe
EVESReporter.exe
XMLDataStream.dll
EVPM.exe

Installation Instructions
==========================

1. Take backup of all files before replacing them.

2. Stop the Exchange Mailbox Archiving Task on the EV server

3. Replace the modified files on the EV server ( Loaction - <EV_INSTALL>\ ):
  
4. Start the Exchange Mailbox Archiving Task on the EV server

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Steps followed: -
1. Stopped the tasks
2. Stopped the Admin Service
3. Backed up the files that were to be replaced
4. Replaced the files with the ones provided in the TN (File provided were renamed appropriately)
5. Started all the services back again

Please help...

Additional Steps performed
1. Restored 2 mailboxes enabled for archiving using the "Export" feature which ran successfully.
2. Deleted archive for one of the user
3. Enabled mailbox for that deleted user again
4. Restarted and ran the archiving task again

Result: -
1. For the user whose archives were deleted, nothing is archived
2. For the other user, everything is archived.

I guess I am in a middle of nowhere right now... not getting a clue of what is happening...