EV File Archiving issue
Created: 18 Oct 2012 | 7 comments
Our environment is as below
EV Server 10.0.1
File Server on Windows 2008 R2
Users are sometimes unable to view the placeholders when they open the shared drives from their PC's. However they are able to see unarchived files. This is intermittent. If the same folder is checked by the admin directly from File Server, all files including placeholders and non archived files are visible.
If anyone has an idea on this or a solution please inform.
Thanks!
VJ
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Comments 7 Comments • Jump to latest comment
Do you mean the placeholders do not show at all in the folder?
What is the OS of users? Win XP, Win 7?
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
The client Operating System is Windows 7. Placeholders do not show at all in the folder when seen from the client machine.
However we have noticed that sometimes the same user is able to see it. We do not know yet what is causing this inconsistent behaviour.
Don't suppose they have that folder sync'd do they?
The shared folders are synchronised to DR File Server using Double Take software.
but definitely not to the users desktop?
Have a look at this technote below
Support for File System Archiving from Windows file servers that run Double-Take replication software
http://www.symantec.com/business/support/index?page=content&id=TECH183398
Is your Double-Take version 6.0 or higher?
Have you set the required reg keys?
Following article best describes the limitation with User using DFS share to access file server
Enterprise Vault (tm) File System Archiving support for Distributed File System (DFS)
http://www.symantec.com/docs/TECH47395
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