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EV indexing service not starting on EV 11

Created: 21 Jul 2014 | 3 comments
MontoN's picture

Dear All ,

We have installed EV 11 on Windows server 2012 OR (x64). How ever we are getting following error while starting indexing services. Exchange is targetted for archiving.

An unexpected error has occurred. Error Summary: Indexing Service start up error Error Details: Filename: \\?\C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\web.config Line number: 304 Error: Config section 'system.web/protocols' already defined. Sections must only appear once per config file. See the help topic <location> for exceptions Reference: ServiceBaseEx::Run Stack Trace: at Microsoft.Web.Administration.Interop.AppHostWritableAdminManager.GetAdminSection(String bstrSectionName, String bstrSectionPath) at Microsoft.Web.Administration.Configuration.GetSectionInternal(ConfigurationSection section, String sectionPath, String locationPath) at Symantec.EnterpriseVault.Indexing.Admin.IndexingEngineMonitor.ConfigureIndexingApplication(ServerManager IISManager, String UserName, Configuration EVWebConfig) at Symantec.EnterpriseVault.Indexing.Admin.IndexingEngineMonitor.ConfigureWebSite() at Symantec.EnterpriseVault.Indexing.Admin.IndexAdminService.OnPerformStartup(Boolean HotRestart) at KVS.EnterpriseVault.Common.ServiceBaseEx.Run()

We are getting 503 error while accessing enterprise vault using browser.  I am suspecting both these issues are due to same reason.

Thanks,

MontoN

Operating Systems:

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AndrewB's picture

a few options:

1. Reset Indexing engine by following steps mention in technote http://www.symantec.com/docs/HOWTO59060

2. if #1 doesnt help, try reinstalling the EV binaries

and if both those dont work can you paste all the error events you're getting in the EV application event logs when you try to start the services?

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

GabeV's picture

Hello MontoN,

It seems to be an issue with the ASP.NET 2.0 web.config file: C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\web.config

Have you had a chance to check the file? Look for the section 'system.web/protocols' as the error message indicates:

Config section 'system.web/protocols' already defined. Sections must only appear once per config file.

You might need to re-register asp.net 2.0 or reinstall it.

I hope this helps.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

AndrewB's picture

did you get this all squared away?

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com