Video Screencast Help

EV Outlook Add-In 10.0.4 installation via GPO or SCCM2012 doesn't work

Created: 05 Sep 2013 • Updated: 25 Sep 2013 | 8 comments
STHN's picture
This issue has been solved. See solution.

Hi folks,

one of our customers cannot install the EV Client 10.0.4 with SCCM or GPO. There is just an error "The installation source for this product is not available". Every other client version is not showing this. It is repeatable on any other machine. The MSI is not corrupted as the file hash matches. Did anyone alse see this behaviour?

This is the command line:

msiexec /i "Symantec Enterprise Vault Outlook Add-in.msi"  MSIRESTARTMANAGERCONTROL=Disable REBOOT=ReallySuppress /qn

Manual invocation of this command works just fine.

Windows 7/8 with Outlook 2010 64 Bit has been tested.

Thanks in advance!

Comments 8 CommentsJump to latest comment

JesusWept3's picture

Nearly every reference i've found, whether its Adobe, McAfee, Quicken or Microsoft all point to this same root cause of missing or invalid registry data and suggest this URL as the fix

http://support.microsoft.com/kb/971187

SOLUTION
STHN's picture

I didn't get feedback on that yet, but it makes sense.

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

Rob.Wilcox's picture

I haven't tried pushing out via Group Policy in a while -- have you tried any other versions of the Outlook Add-in, eg 10.0.3?

STHN's picture

Yes, every other client version. 10.0.0, 10.0.1, 10.0.2, 10.0.3, and so for the 9 versions. Installing perfectly fine.

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

Rob.Wilcox's picture

hmm very odd.  Well, if you can reproduce it via a Group Policy, I'd suggest contacting Symantec Support

Old Man Jensen's picture

So did JW3's link do anything for the issue?

Jason Jensen

Director – Archiving & eDiscovery | Verizon Terremark

YouTube | LinkedIn

STHN's picture

I will tell you when I get feedback from the customer.

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

Todd_H's picture

I have tested the 10.0.4 EV Client install with SCCM, and it worked fine for me.  I have tried the install on both SCCM 2007 R2 and SCCM 2012 SP1.   I am not running any custom msiexec switches.  I just use the default ones that get built when creating the package with defintions.  We are also rolling out the client via GPO with the MSI without issues.