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EV Outlook Add-in Login prompt

Created: 30 Oct 2013 • Updated: 30 Oct 2013 | 5 comments
Baron164's picture
This issue has been solved. See solution.

I had a server admin install updates and reboot the Exchange and EV servers last night. Since he did that Outlook launches a prompt saying "Enterprise Vault is retrieving your item, your password may be required" it then opens a Windows Security prompt asking for credentials. If the user enters their credentials it keeps popping up. It's been running fine for several weeks until the reboots last night.

The only issue I see on the EV servers is Event ID 6287 saying

Unable to fetch item from "".
Reason: Unspecified error  (0x80004005)
Saveset Id: 201309250148872~200910061420430000~Z~F027E2485CB6F4C3FE7016EE9E470F31
Archive Name: UserName
Archive Folder Path: �Inbox
Reference: [GOAFS]

Operating Systems:

Comments 5 CommentsJump to latest comment

GabeV's picture

Do you know what updates were installed on the servers? I'd try to re-apply the VSA password from the Site properties to make sure all the EV components are updated.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

Rob.Wilcox's picture

What version of Outlook? Is it in Outlook Anywhere mode? All users, or just a few?

What version of EV on the server? And Service Pack?

Baron164's picture

Outlook 2010, supposedly all users, EV 10.0.4 .1189. I checked the server and it looks like he only updated VMWare tools on the VM and did not install any actual Windows Updates. I reapplied the service account password and I'll wait and see if that helps.

Baron164's picture

Ok, they are reporting the issue is gone so it looks like re-applying the password resolved it, thank you.

GabeV's picture

Glad to help

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill